Strategic Account Manager

Opal; Canterbury-Bankstown; On-site; AUD 90,000 - 130,000; Full time

Job summary

Opal is seeking a Strategic Account Manager to lead a high value customer portfolio from our Scoresby site. The role focuses on building enduring relationships with key stakeholders, crafting growth strategies, coordinating cross-functional support, and delivering value-driven packaging solutions aligned to customer and business objectives.

Based on a highly autonomous, field-oriented position, you will travel regionally and interstate to manage national multi-site accounts and drive long-term

Responsibilities

• Build and maintain strong long-term relationships with key customer stakeholders
• Develop and execute strategic account plans aligned with customer and business objectives
• Identify opportunities to grow sales, improve margins, and increase customer value
• Prepare and present customer proposals, business reviews, and growth initiatives
• Support contract negotiations, pricing discussions, and customer retention strategies
• Promote Opal's products, innovation, and cross-divisional solutions while identifying continuous improvement opportunities

Job description

Opal is an innovative and solutions led paper and packaging group striving for excellence in everything we do. A member of NIPPON PAPER GROUP, Opal has operations in Australia and New Zealand, making us one of Australasia's leading packaging companies.

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability!

Discover the Opportunity….

We have an exciting new opportunity for a Strategic Account Manager to join our Strategic Sales Team.

As a Strategic Account Manager, you'll take ownership of a high value customer portfolio. The role focuses on building strong relationships with these key customer stakeholders, developing account growth strategies, coordinating cross-functional support, and delivering value-added packaging solutions aligned to customer and business objectives

The role is responsible for managing and developing strategic customer partnerships across national and multi-site accounts to support long-term sales growth, customer retention, and commercial outcomes.

This is a highly autonomous position, ideal for someone who enjoys being out on the road, building strong face-to-face connections with customers. When you’re not visiting clients, your base will be our Scoresby site, providing a supportive hub for collaboration and planning.

You will contribute to the success of Opal by:

• Build and maintain strong long-term relationships with key customer stakeholders
• Develop and execute strategic account plans aligned with customer and business objectives
• Identify opportunities to grow sales, improve margins, and increase customer value
• Prepare and present customer proposals, business reviews, and growth initiatives
• Support contract negotiations, pricing discussions, and customer retention strategies
• Promote Opal's products, innovation, and cross-divisional solutions while identifying continuous improvement opportunities

Discover Yourself….

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;

• Demonstrated account management experience where you have grown share of wallet with an existing customer portfolio
• B2B solution selling experience, ideally within the manufacturing industry
• The ability to manage multiple competing priorities and customer projects concurrently
• Established track record of hunting and closing new business, building relationships and business with new customers
• Resilience, plenty of energy and lots of enthusiasm
• Some travel required regionally and interstate

Discover more…

by visiting our website at www.opalanz.com