Strategic Account Manager

Opal Group; Melbourne; Remote; AUD 90,000 - 130,000; Full time

Job summary

Opal in Melbourne is seeking a Strategic Account Manager to lead a high-value customer portfolio across national, multi-site accounts. The role focuses on building strong face-to-face relationships, developing growth strategies, coordinating cross-functional support, and delivering value-driven packaging solutions aligned to customer and business objectives.

The position is highly autonomous, with travel regionally and interstate, and is based at our Scoresby site to collaborate and plan with

Qualifications

• Proven account management experience with growth of wallet share.
• B2B solution selling experience in manufacturing or related sectors.
• Ability to manage multiple priorities and customer projects concurrently.
• Established track record of hunting and closing new business.
• High energy, proactive and customer-focused.
• Some travel regionally and interstate.

Responsibilities

• Build and maintain strong long-term relationships with key customer stakeholders.
• Develop and execute strategic account plans aligned with customer and business objectives.
• Identify opportunities to grow sales, improve margins, and increase customer value.
• Prepare and present customer proposals, business reviews, and growth initiatives.
• Support contract negotiations, pricing discussions, and customer retention strategies.
• Promote Opal’s products, innovation, and cross-divisional solutions while identifying continuous improvement opportunities.

Skills

Account management

B2B selling

Prioritization

New business development

Resilience

Travel willingness

Job description

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Strategic Account Manager

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability!

Discover the Opportunity….

We have an exciting new opportunity for a Strategic Account Manager to join our Strategic Sales Team.

As a Strategic Account Manager, you’ll take ownership of a high value customer portfolio. The role focuses on building strong relationships with these key customer stakeholders, developing account growth strategies, coordinating cross-functional support, and delivering value-added packaging solutions aligned to customer and business objectives

Therole is responsible formanaging and developing strategic customer partnerships across national and multi-site accounts to support long-term sales growth, customer retention, and commercial outcomes.

This is a highly autonomous position, ideal for someone who enjoys being out on the road, building strong face-to-face connections with customers. When you’re not visiting clients, your base will be our Scoresby site, providing a supportive hub for collaboration and planning.

You will contribute to the success of Opal by:

• Build and maintain strong long-term relationships with key customer stakeholders
• Develop and execute strategic account plans aligned with customer and business objectives
• Identify opportunities to grow sales, improve margins, and increase customer value
• Prepare and present customer proposals, business reviews, and growth initiatives
• Support contract negotiations, pricing discussions, and customer retention strategies
• Promote Opal’s products, innovation, and cross-divisional solutions while identifying continuous improvement opportunities

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;

• Demonstrated account management experience where you have grown share of wallet with an existing customer portfolio
• B2B solution selling experience, ideally within the manufacturing industry
• The ability to manage multiple competing priorities and customer projects concurrently
• Established track record of hunting and closing new business, building relationships and business with new customers
• Resilience, plenty of energy and lots of enthusiasm
• Some travel required regionally and interstate