Store Operations Lead – Retail & Customer Experience

OTR; Randwick; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

10% off fuel and in-store purchases

Paid parental leave for eligible team

Recognition and rewards for career Mil

Health, wellbeing and employee support

Skills development across Viva Energy

Community-focused team environment

Job summary

OTR Group is hiring a Site Manager to oversee day-to-day store operations, focusing on customer service, staff training, rostering, stock control and safety compliance. You will drive performance, support your team, and ensure excellent guest experiences across the network.

The role requires leadership, strong communication, and a proactive approach to training and safety in a busy retail environment.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and customer service focus.
• Ability to train and develop team members.

Responsibilities

• Oversee day-to-day store operations.
• Deliver exceptional customer service and lead by example.
• Coordinate rostering, stock management and reporting.
• Implement health and safety policies and procedures.
• Coach and develop staff to achieve targets.
• Collaborate with teams across Viva Energy Retail's brands.

Skills

Leadership

Communication skills

Customer service

Training & development

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is hiring a Site Manager to oversee day-to-day store operations, focusing on customer service, staff training, rostering, stock control and safety compliance. You will drive performance, support your team, and ensure excellent guest experiences across the network.

The role requires leadership, strong communication, and a proactive approach to training and safety in a busy retail environment.