Retail Store Operations Leader

OTR; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

OTR is seeking an Assistant Manager to support daily store operations, drive customer service excellence, and lead staff development. The role includes rostering, stock handling, and reporting while ensuring compliance with health and safety guidelines.

You will work closely with the team to maintain service standards, adapt to changes in a fast-paced retail environment, and contribute to the store’s smooth and safe operation.

Qualifications

• Experience leading teams in retail or hospitality.
• Strong communication and service mindset.
• Ability to train and develop staff.
• Detail-oriented with teamwork focus.

Responsibilities

• Assist with the day-to-day operations of the store.
• Deliver excellent customer service and support.
• Lead team training and development initiatives.
• Help with rostering, stock management and reporting.
• Ensure adherence to health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Change agility

Teamwork

Job description

OTR is seeking an Assistant Manager to support daily store operations, drive customer service excellence, and lead staff development. The role includes rostering, stock handling, and reporting while ensuring compliance with health and safety guidelines.

You will work closely with the team to maintain service standards, adapt to changes in a fast-paced retail environment, and contribute to the store’s smooth and safe operation.