Retail Assistant Manager: Lead Teams, Operations & Training

OTR; Tannum Sands; On-site; AUD 60,000 - 70,000; Full time

Job summary

OTR Group is seeking a Store Operations Leader to support day-to-day retail activities in Queensland. You will lead store operations, coach team members, manage rosters and stock, and ensure effective reporting while upholding health and safety standards.

The successful candidate will bring strong leadership, exceptional customer service, and a collaborative approach to drive store performance and service excellence.

Qualifications

• Experience leading teams in retail/hospitality environments.
• Strong customer service mindset and problem-solving skills.
• Excellent communication and ability to train others effectively.
• Proven ability to roster and manage shift schedules.
• Commitment to workplace safety and policies.

Responsibilities

• Assist with day-to-day store operations.
• Provide outstanding customer service and resolve issues.
• Lead and develop team members through training and coaching.
• Roster planning and shift management.
• Oversee stock management and replenishment.
• Prepare and review daily/weekly store reports.
• Uphold health and safety policies and procedures.

Skills

Leadership

Customer service

Communication

Training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is seeking a Store Operations Leader to support day-to-day retail activities in Queensland. You will lead store operations, coach team members, manage rosters and stock, and ensure effective reporting while upholding health and safety standards.

The successful candidate will bring strong leadership, exceptional customer service, and a collaborative approach to drive store performance and service excellence.