Retail Site Manager — Lead, Train & Grow Customer Experience

OTR; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

10% off fuel and in-store purchases

Paid parental leave for eligible team

Recognition and rewards for career Mil

Health, wellbeing and employee support

Career development across Viva Energy/

Leadership training

Job summary

OTR Group is seeking a Site Manager for Reddy Express Runcorn to lead daily store operations, coach frontline teams and drive exceptional customer service. The role covers rostering, stock management, reporting and enforcing health and safety policies to support safe, efficient store performance.

You will work hands-on in a fast-paced retail environment, coordinating with leadership and delivering training to staff while maintaining high service standards for customers and communities across

Qualifications

• Experience leading retail/hospitality teams.
• Strong communication and customer service focus.
• Ability to manage rostering, training and stock levels.

Responsibilities

• Oversee day-to-day store operations.
• Lead customer service and train team members.
• Manage rostering and stock control.
• Prepare reports and monitor performance metrics.
• Ensure adherence to health and safety policies and procedures.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is seeking a Site Manager for Reddy Express Runcorn to lead daily store operations, coach frontline teams and drive exceptional customer service. The role covers rostering, stock management, reporting and enforcing health and safety policies to support safe, efficient store performance.

You will work hands-on in a fast-paced retail environment, coordinating with leadership and delivering training to staff while maintaining high service standards for customers and communities across