Store Operations Leader: Training & Service

OTR; Lismore; On-site; AUD 70,000 - 120,000; Full time

Job summary

OTR Group's Reddy Express division is seeking a Site Manager to oversee daily store operations in NSW. You will lead the team, ensure excellent customer service, manage rostering, stock, and reporting, while enforcing health and safety policies.

You bring leadership experience in retail or hospitality, strong communication, attention to detail, and a collaborative mindset to drive service excellence and staff development.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• A passion to drive your own career, and others around you, forward.
• Well-developed and professional communication skills.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change.
• Strong attention to detail.
• Strong sense of teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Provide excellent customer service.
• Lead team training and development.
• Rostering and scheduling.
• Stock management and reporting.
• Implement and adhere to health and safety policies.

Skills

Leadership

Retail

Hospitality

Communication

Customer service

Adaptability

Attention to detail

Teamwork

Job description

OTR Group's Reddy Express division is seeking a Site Manager to oversee daily store operations in NSW. You will lead the team, ensure excellent customer service, manage rostering, stock, and reporting, while enforcing health and safety policies.

You bring leadership experience in retail or hospitality, strong communication, attention to detail, and a collaborative mindset to drive service excellence and staff development.