Store Leader & Team Developer — Retail Operations

OTR; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

10% off fuel and in-store purchases

Paid parental leave

Recognition and rewards for milestones

Health and wellbeing programs

Career development across Viva Energy/

Leadership training

Job summary

OTR Group is seeking a store operations leader to oversee day-to-day customer service, training teams, rostering, stock control, reporting, and safety compliance.

You will drive service excellence, mentor staff, and ensure health and safety standards are met across the store network. This role suits someone with hands-on leadership in retail who values teamwork and process discipline.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills and a focus on delivering customer service.
• Ability to adapt to change and work well with others.
• Detail-oriented with a strong sense of teamwork.

Responsibilities

• Manage day-to-day store operations and customer service.
• Train and develop team members and manage rostering.
• Oversee stock management and reporting.
• Implement health and safety policies and procedures.

Skills

Leadership

Communication

Customer service training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is seeking a store operations leader to oversee day-to-day customer service, training teams, rostering, stock control, reporting, and safety compliance.

You will drive service excellence, mentor staff, and ensure health and safety standards are met across the store network. This role suits someone with hands-on leadership in retail who values teamwork and process discipline.