Assistant Store Manager - Brisbane Arcade

Koko Black Chocolate; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

40% team member discount across ourdel

Career growth & development

Supportive team culture

Real career opportunities

Job summary

Koko Black Group in Brisbane Arcade is seeking an Assistant Store Manager to lead the Brisbane Arcade team and deliver an exceptional customer experience in a premium chocolate environment.

You will partner with the Store Manager to energise, coach, and develop staff, ensuring smooth operations, strong commercial performance, and memorable Koko Moments for every guest.

Qualifications

• Proven retail leadership experience in premium/high-volume settings.
• Passion for coaching, developing and elevating teams.
• Customer-first mindset with focus on memorable experiences.
• Strong commercial awareness with results drive.
• Proactive, hands-on approach to busy environments.

Responsibilities

• Lead by example and energise the team with passion and purpose.
• Coach and develop the team to deliver excellence.
• Drive smooth operations, keep shelves full and focused on delivering results.
• Own the numbers and support strong commercial performance, optimise stock and reduce waste.
• Create unforgettable experiences by going beyond service to reflect the premium brand.
• Maintain store presentation and customer experience to match Koko Black standards.

Skills

Retail leadership

Coaching

Customer focus

Commercial awareness

Team collaboration

Love of chocolate

Job description

Join the Koko Team – Assistant Store Manager | Brisbane Arcade

Are you ready to immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don't just craft chocolate, we create unexpected, signature experiences that delight the senses and spark real human connection.

We're looking for an Assistant Store Manager to join our team at the iconic Brisbane Arcade in the heart of Brisbane CBD.

Our Philosophy

Koko Black's journey is one of unwavering passion. We’re proudly Australian, fuelled by our deep love for chocolate and the magic it brings to moments shared.

Our philosophy is simple: Natural is extraordinary. Our handcrafted creations showcase this through the finest natural ingredients and the talent of our dedicated chocolatiers.

We’re here to innovate, surprise, excite and delight. That’s how we create raving fans. That’s how we create Koko Moments.

Your Role: Assistant Store Manager

This isn’t just a job — it’s an opportunity for someone who loves to lead with heart, uplift their team and bring joy to every customer who walks through the door.

Working alongside the Store Manager, you’ll play an important role in leading the Brisbane Arcade team and delivering an exceptional experience.

In This Role, You Will

• Lead by example – energise your team with your passion and purpose
• Coach & develop – spot potential, nurture growth and inspire excellence
• Drive smooth operations – keep the store humming, the shelves full and the team focused on delivering results
• Own the numbers – support strong commercial performance, optimise stock and reduce waste
• Create unforgettable experiences – go beyond service to create genuine, memorable Koko Moments
• Maintain exceptional standards – ensure our store presentation and customer experience reflect the premium Koko Black brand

About You

You’ll Bring

• Previous retail leadership experience, ideally within a premium or high-volume retail environment
• A passion for coaching, developing and bringing out the best in your team
• A customer-first mindset and a love for creating memorable experiences
• Strong commercial awareness and the drive to achieve results
• A proactive, hands‑on approach and the ability to thrive in a busy environment
• Confidence working collaboratively with your Store Manager and wider leadership team
• And of course... a love of chocolate!

Why You’ll Love Being Part of Koko Black Group

• 40% team member discount across our delicious range
• Career growth & development – we’ll invest in your future with in‑store and online learning
• Supportive team culture – values‑led, collaborative and focused on your growth
• Real career opportunities – grow your leadership career as Koko Black Group continues to expand