Store Manager - Como

Koko Black Premium Pty Ltd; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

40% team member discount

Supportive team culture

Career growth & development

Premium retail environment

Make your mark

Job summary

Koko Black Group is seeking an inspiring Store Manager to lead the Como store in South Yarra, delivering premium chocolate experiences and strong commercial results.

You will coach and develop your team, own rostering and stock management, and drive sales targets while maintaining exceptional customer service in a premium retail setting.

Qualifications

• Previous Store Manager experience or strong Assistant Store Manager experience aiming for next step.
• Proven ability to lead, coach and develop high‑performing retail teams.
• Strong commercial acumen and confidence managing sales, budgets and labour.
• Hands-on leadership style with the ability to motivate and inspire others.

Responsibilities

• Lead and inspire a positive, inclusive and high‑performing store culture.
• Coach and develop your team to grow skills and confidence.
• Drive commercial performance: sales targets, budgets, labour and KPIs.
• Deliver exceptional customer experiences and uphold premium standards.
• Own store operations: rostering, stock management, inventory and compliance.

Skills

Store management

Leadership

Coaching

Customer service

Communication

Team development

Commercial acumen

Organisation

Problem solving

Job description

Join the Koko Team – Store Manager | Como

At Koko Black Group, we create more than premium chocolate, we create moments of connection, craftsmanship and delight.

We're looking for an inspiring and commercially driven Store Manager to lead our Como store in South Yarra, bringing our passion for premium chocolate and exceptional customer experiences to life.

If you're a leader who loves developing people, driving results and creating memorable customer experiences, we'd love to hear from you!

Why You'll Love Being Part of Koko Black Group

• 40% team member discount – enjoy our delicious range of premium chocolates
• Supportive team culture – values-led, collaborative and focused on your growth
• Career growth & development – ongoing learning and opportunities to develop your leadership capability
• A premium retail environment – lead a beautiful store where quality, presentation and customer experience come first
• Make your mark – take ownership of your store, develop your team and drive its success

As our Store Manager at Como, you'll take ownership of the store's day-to-day operations, commercial performance and team culture.

You'll be a hands-on leader who inspires your team, creates an engaging environment and ensures every customer receives the exceptional Koko Black experience we're known for.

You’ll:

• Lead and inspire – create a positive, inclusive and high‑performing team culture
• Coach and develop – recruit, train and support your team to grow their skills and confidence
• Drive commercial performance – take ownership of sales targets, budgets, labour and key performance indicators
• Deliver exceptional customer experiences – lead by example and create memorable Koko Moments
• Own store operations – oversee rostering, stock management, inventory, compliance and daily store performance
• Maintain premium standards – ensure exceptional visual merchandising, product presentation and store cleanliness
• Build team engagement – celebrate successes, provide meaningful feedback and create an environment where your team can thrive
• Lead with accountability – demonstrate our values of Passion, Leadership, Ownership and Trust in everything you do

We're looking for someone who brings:

• Previous Store Manager experience or strong Assistant Store Manager experience with a readiness to take the next step
• A proven ability to lead, coach and develop high‑performing retail teams
• Strong commercial acumen and confidence managing sales, budgets, labour and store performance
• A hands‑on leadership style with the ability to motivate and inspire others
• Excellent communication, organisation and problem‑solving skills
• Experience in premium retail, hospitality or a customer‑focused environment would be highly regarded
• Confidence working in a fast‑paced environment while maintaining exceptional standards
• Flexibility to work a roster including weekends, public holidays and peak trading periods
• And of course… a love of chocolate!

As a retail or head office team member you will enjoy:

• A beautiful working environment where quality and the craft of our produce and service really matters.
• The opportunity to be part of an amazing team of fun, caring and talented individuals.
• Ongoing training and access to the tools required to be successful.
• Koko Black is growing so there is great potential for career progression – we prefer to recruit from within our talented team first.
• Generous discounts on our product range.

Source: This is an extract from the company's own website.

Be Part of Something Special

At Koko Black Group, we believe great leadership is about more than achieving results. It's about developing people, creating meaningful connections and inspiring your team to deliver something extraordinary every day.

As Store Manager at Como, you'll have the opportunity to make a genuine impact, take ownership of your store and grow your career with a proudly Australian premium chocolate brand.