Store Manager: Lead Premium Retail Team & Growth

Koko Black; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

40% team discount

Supportive team culture

Career growth & development

Premium retail environment

Make your mark

Job summary

Koko Black invites applications for a Store Manager in Como, South Yarra. You will own the store's day-to-day operations, drive commercial performance and cultivate a strong team culture focused on delivering the premium Koko Moments experience.

You'll lead, coach, recruit and develop staff, manage rostering and stock, and ensure exceptional customer experiences while upholding premium visuals and standards across the store.

Qualifications

• Previous Store Manager experience or strong Assistant Store Manager experience ready for next step.
• Proven ability to lead, coach and develop high-performing retail teams.
• Strong commercial acumen managing sales, budgets, labour and store performance.
• Passion for delivering exceptional customer experiences.
• Hands-on leadership style to motivate others.
• Excellent communication, organisation and problem-solving skills.
• Experience in premium retail or customer-focused environment.
• Comfortable in fast-paced settings with high standards.
• Roster flexibility including weekends, public holidays and peak periods.
• Love of chocolate.

Responsibilities

• Lead and inspire a positive, inclusive and high-performing team culture.
• Coach and develop staff to grow skills and confidence.
• Drive sales targets, budgets, labour and KPIs.
• Deliver exceptional customer experiences and Koko Moments.
• Own store operations: rostering, stock, inventory and compliance.
• Maintain premium standards in merchandising and presentation.
• Build team engagement and provide constructive feedback.
• Lead with accountability and embody our brand values.

Skills

Leadership

Coaching

Commercial acumen

Customer experience

Communication

Organization

Problem-solving

Premium retail

Fast-paced

Flexibility

Job description

Koko Black invites applications for a Store Manager in Como, South Yarra. You will own the store's day-to-day operations, drive commercial performance and cultivate a strong team culture focused on delivering the premium Koko Moments experience.

You'll lead, coach, recruit and develop staff, manage rostering and stock, and ensure exceptional customer experiences while upholding premium visuals and standards across the store.