Store Manager: Lead Teams, Elevate Customer Experience

Universal Store; Central Coast Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Favourable rosters

Career development

Job summary

Universal Store is seeking a passionate Store Manager to lead daily store operations with a strong floor presence and to foster a high‑performing team. You will deliver standout customer experiences while driving sales and profitability in a fast‑paced youth fashion environment.

This role involves rostering, budgeting, and developing staff through coaching and feedback to build future leaders. Expect a dynamic, growth‑oriented workplace with a commitment to our brand values and culture.

Qualifications

• Strong retail background with hands-on experience across both shop floor and stockroom.
• Proven experience as a Store Manager, leading medium to large teams.
• A warm, energetic communicator who leads with positivity and purpose.
• Ability to adapt and thrive in a fast-paced, ever-changing environment.
• High attention to detail with a strong understanding of retail profitability.
• Proven success in achieving and exceeding sales targets.
• Confident in delivering feedback and communicating effectively at all levels.

Responsibilities

• Lead day-to-day store operations with a strong and visible floor presence.
• Inspire, coach, and develop a large, diverse team to build future leaders.
• Deliver outstanding customer experiences in line with Universal Store service standards.
• Drive sales performance and store profitability through strong cost and productivity management.
• Manage rostering, budgets, and scheduling to achieve business and payroll targets.
• Maintain visual merchandising, presentation standards, and overall store efficiency.
• Recruit, train, and support team members through clear, honest, and constructive feedback.
• Uphold and role-model Universal Store’s values, culture, and brand expectations.

Skills

Retail leadership

Store management

Team leadership

Positive communicator

Adaptability

Profit awareness

Sales targets

Feedback skills

Job description

Universal Store is seeking a passionate Store Manager to lead daily store operations with a strong floor presence and to foster a high‑performing team. You will deliver standout customer experiences while driving sales and profitability in a fast‑paced youth fashion environment.

This role involves rostering, budgeting, and developing staff through coaching and feedback to build future leaders. Expect a dynamic, growth‑oriented workplace with a commitment to our brand values and culture.