Store Manager: Lead Premium Chocolate Experience

Koko Black Chocolate; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

40% team member discount

Supportive team culture

Career growth & development

Premium retail environment

Ownership of your store

Job summary

Koko Black Chocolate is seeking an inspiring Store Manager for our Como, South Yarra location. You will lead day-to-day operations, drive commercial performance and cultivate a high-performing team that delivers the premium Koko Black customer experience.

Bring a hands-on leadership style, a passion for people development and a commitment to exceptional customer service in a fast-paced premium retail setting. Weekend and peak trading availability is required to ensure store success.

Qualifications

• Previous Store Manager experience or strong Assistant Store Manager experience with readiness to take the next step.
• Proven ability to lead, coach and develop high-performing retail teams.
• Strong commercial acumen and confidence managing sales, budgets, labour and store performance.
• Genuine passion for delivering exceptional customer experiences.
• Hands-on leadership style with ability to motivate and inspire others.
• Excellent communication, organisation and problem-solving skills.
• Experience in premium retail, hospitality or a customer-focused environment is advantageous.

Responsibilities

• Take ownership of day-to-day store operations and commercial performance.
• Inspire your team and create an engaging customer environment.
• Lead by example to deliver the exceptional Koko Moments.
• Recruit, train and support team growth and confidence.
• Oversee rostering, stock management, inventory, and compliance.
• Maintain premium standards in merchandising, presentation and cleanliness.
• Drive store performance and accountability through KPIs and budgets.

Skills

Store leadership

Team development

Sales targets

Customer experience

Stock management

Roster planning

Communication

Job description

Koko Black Chocolate is seeking an inspiring Store Manager for our Como, South Yarra location. You will lead day-to-day operations, drive commercial performance and cultivate a high-performing team that delivers the premium Koko Black customer experience.

Bring a hands-on leadership style, a passion for people development and a commitment to exceptional customer service in a fast-paced premium retail setting. Weekend and peak trading availability is required to ensure store success.