Store Customer Experience Team Lead

Foot Locker; City Of Bayswater; On-site; AUD 65,000 - 90,000; Full time

Job summary

Foot Locker Bayswater (WA) is seeking a dedicated leader to step in when the Store Manager is away, taking charge of store operations and the customer experience. You will coach your team, manage sales, training, visual merchandising, and asset protection while driving revenue and profit for the store.

Collaborate with staff and store leadership to deliver exceptional service, stay up-to-date on products, and foster an inclusive, high-energy environment that motivates the team to perform at

Qualifications

• Experience leading a customer-facing sales team.
• Comfortable engaging customers to deliver an elevated experience.
• Willing to work nights, weekends and holidays.
• Strong numeracy and problem solving.

Responsibilities

• Coach and motivate team to drive sales and service.
• Ensure high customer satisfaction through product knowledge.
• Deliver sales, customer experience, merchandising, and operations.
• Partner between customers, sales associates and store leadership.
• Learn and share expertise on products and trends.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive inclusive work environment.

Skills

Leadership

Customer service

Sales orientation

Product knowledge

Multi-tasking

Integrity

Job description

Foot Locker Bayswater (WA) is seeking a dedicated leader to step in when the Store Manager is away, taking charge of store operations and the customer experience. You will coach your team, manage sales, training, visual merchandising, and asset protection while driving revenue and profit for the store.

Collaborate with staff and store leadership to deliver exceptional service, stay up-to-date on products, and foster an inclusive, high-energy environment that motivates the team to perform at