Store Experience Leader: Coaching, Sales & Ops

Footlocker; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Footlocker Australia in Sydney seeks an experienced leader to coach and guide a team, managing store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all duties while driving sales and maximizing profit goals through an elevated customer experience.

You will lead by example, ensuring excellent product knowledge, engaging customers, and fostering a positive, inclusive work environment with flexibility to

Qualifications

• Minimum 1 year of leadership in customer-facing sales.
• Strong customer engagement skills to deliver elevated experiences.
• Able to work nights, weekends, and holidays.
• Proactive, resourceful, and adaptable to omni-channel retail.
• Excellent ethics, integrity and trust.

Responsibilities

• Coaching and motivating the team to drive sales and deliver exceptional service.
• Ensure high levels of customer satisfaction with product knowledge and collaboration with co-workers.
• Deliver sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share expertise of products and trends to fit customer needs.

Skills

Leadership

Customer service

Team motivation

Product knowledge

Sales drive

Adaptability

Job description

Footlocker Australia in Sydney seeks an experienced leader to coach and guide a team, managing store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all duties while driving sales and maximizing profit goals through an elevated customer experience.

You will lead by example, ensuring excellent product knowledge, engaging customers, and fostering a positive, inclusive work environment with flexibility to