Retail Experience Lead

Foot Locker; Victoria; Presencial; AUD 65 000 - 90 000; Tempo integral

Resumo da oferta

Foot Locker Australia is seeking a store leader to coach and guide the team, manage daily operations, training, visual merchandising, and asset protection, and assume managerial duties in the Store Manager's absence. You will drive sales and maximize profit, delivering an elevated in-store Customer Experience through product knowledge and teamwork.

The role requires leadership and customer-facing experience, with availability nights, weekends and holidays, and a strong commitment to integrity

Qualificações

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing demands in a rapidly changing omni-channel retail environment.
• Initiates completion of tasks or activities without necessary supervision.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.

Responsabilidades

• Coaching, and motivating your team to drive sales that deliver exceptional customer service.
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.

Conhecimentos

Leadership

Customer service

Sales coaching

Team motivation

Task ownership

Analytical thinking

Ethics & integrity

Availability flexibility

Descrição da oferta de emprego

Foot Locker Australia is seeking a store leader to coach and guide the team, manage daily operations, training, visual merchandising, and asset protection, and assume managerial duties in the Store Manager's absence. You will drive sales and maximize profit, delivering an elevated in-store Customer Experience through product knowledge and teamwork.

The role requires leadership and customer-facing experience, with availability nights, weekends and holidays, and a strong commitment to integrity