Assistant Store Manager - Customer Experience Lead

Foot Locker; City Of Joondalup; On-site; AUD 55,000 - 75,000; Full time

Job summary

Foot Locker in Australia seeks a store leader to drive the Customer Experience and oversee store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties and be measured on sales and profit performance.

You will coach a team, ensure exceptional service, and align with omni-channel retail expectations while maintaining a positive, inclusive work environment.

Qualifications

• Demonstrated leadership in a customer-facing role.
• Ability to coach and motivate a team to achieve sales goals.
• Comfortable engaging customers to deliver an elevated experience.

Responsibilities

• Coaching and motivating your team to drive sales and exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on products and collaborating with colleagues.
• Deliver sales, customer experience, visual and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Support a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales

Team coaching

Problem solving

Financial awareness

Ethics & integrity

Flexible availability

Job description

Foot Locker in Australia seeks a store leader to drive the Customer Experience and oversee store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties and be measured on sales and profit performance.

You will coach a team, ensure exceptional service, and align with omni-channel retail expectations while maintaining a positive, inclusive work environment.