Customer Experience Lead - Store Operations & Coaching

Footlocker; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Footlocker in Melbourne, Australia, seeks a capable leader to take on Store Manager duties in their absence, guiding the team across store operations, training, customer experience, merchandising and asset protection.

You will coach and motivate staff, maintain product knowledge, drive sales, ensure service excellence, and partner with leadership to meet performance targets in a fast-paced omni-channel retail environment.

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing demands in a rapidly changing omni-channel retail environment.
• Initiates completion of tasks or activities without supervision.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Leadership

Customer service

Team coaching

Product knowledge

Flexibility

Problem solving

Job description

Footlocker in Melbourne, Australia, seeks a capable leader to take on Store Manager duties in their absence, guiding the team across store operations, training, customer experience, merchandising and asset protection.

You will coach and motivate staff, maintain product knowledge, drive sales, ensure service excellence, and partner with leadership to meet performance targets in a fast-paced omni-channel retail environment.