Specialist Medical Receptionist

Newcastle Heart; Newcastle; On-site; AUD 30,000 - 41,000; Part time

Job summary

Newcastle Heart is seeking an organised and empathetic Medical Receptionist to join our busy clinic in Newcastle. You will be the first point of contact, manage the front desk, greet patients, handle phone inquiries, and support day-to-day coordination of patient care to ensure the clinic runs smoothly.

The role requires experience in healthcare administration, Medicare processing knowledge, and familiarity with Genie practice software.

Qualifications

• Proven experience as a Medical Receptionist or healthcare administration role.
• Strong knowledge of Medicare processing and billing workflows.
• Proficiency with Genie practice software.
• Excellent communication and patient‑centred approach.
• High attention to detail and ability to multitask in a fast-paced clinic.

Responsibilities

• Front desk and reception duties, handling incoming calls professionally.
• Coordinate appointment scheduling and manage patient recalls.
• Process payments and Medicare billing efficiently.
• Maintain accurate patient records in the practice management system.

Skills

Front desk duties

Appointment scheduling

Medicare processing

Confidentiality

Customer service

Tools

Genie practice software

Job description

Location: Newcastle NSW – On-site
Salary: Above Award Wages

Work Type: Part Time - set days to be advised 8am-5pm (ability to work occasional Saturday’s and cover sick and annual leave)

About Us

Newcastle Heart is a leading specialist cardiac practice dedicated to providing comprehensive heart care and preventative cardiology services to patients across the Newcastle region. Join our warm, patient-focused medical practice in Newcastle. We pride ourselves on delivering exceptional healthcare and creating a supportive, friendly environment for both our patients and our staff.

About the Role

We are seeking an organised and empathetic Medical Receptionist to join our busy clinic. As the first point of contact, you will play a vital role in managing the front desk and supporting the day-to-day coordination of patient care to ensure the clinic runs smoothly.

Key Responsibilities

• Front desk Reception duties, manage incoming telephone enquiries in a professional manner.
• Coordinate appointment scheduling, manage patient recalls, and maintain active waiting lists.
• Process payments and navigate Medicare billing and claims efficiently.
• Maintain accurate and up-to-date patient records within our practice management system.
• Liaise with hospitals, specialists, referrers, and external healthcare providers.
• Support day‑to‑day clinic coordination to ensure seamless patient care.

Skills and Experience

• Proven experience as a Medical Receptionist or within a healthcare administration role (desirable).
• Strong knowledge of Medicare processing, health funds, and billing workflows (desirable).
• Proficiency with Genie practice software (desirable).
• Exceptional communication skills with a compassionate, patient‑first approach.
• High attention to detail and the ability to multitask in a fast‑paced environment.
• Maintaining confidentiality and always adhering to health information privacy requirements.

What’s on Offer

Newcastle Heart offers a supportive and collaborative work environment. We are committed to supporting the professional development of our staff and provide opportunities for training and growth within the healthcare sector. We foster a culture of respect, teamwork and continuous improvement, where every team member plays an important role in delivering excellent patient care.