Senior Medical Receptionist

Top Health Consulting; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Bennelong Medical Clinic in Sydney is seeking a Senior Medical Receptionist to join our front-of-house leadership team. You will be one of 2-3 Senior Receptionists reporting to the General Manager and Clinic Owner, helping run the clinic efficiently and delivering a seamless patient experience.

This role offers the chance to lead reception operations, support AI tools, and mentor junior staff while maintaining a warm, professional communication style in a busy general practice.

Qualifications

• Minimum 2+ years’ experience in a medical reception role (general practice preferred).
• Views this as a healthcare operations career role - not a temporary role while at university.
• Must be confident with Best Practice / HotDoc or similar systems.
• Strong understanding of Medicare billing and private billing processes.
• Highly organised with the ability to multitask in a fast-paced environment.
• Warm, polished, and professional communication style.
• A natural problem-solver who takes initiative and ownership.
• Reliable, adaptable, and a strong team player.

Responsibilities

• Managing a busy front desk and patient flow with professionalism and efficiency
• Overseeing appointment scheduling and billing (including Medicare and private billing)
• Help the team up skill on AI support tools being implemented throughout the practice
• Supporting and guiding junior reception staff where required
• Handling patient enquiries with empathy and discretion
• Liaising with doctors, allied health professionals, and external providers
• Maintaining accurate patient records and administrative systems
• Contributing to a positive, team-oriented clinic culture

Skills

Medical reception

Front desk

Billing

Tools

Best Practice

HotDoc

Job description

Our warm, energetic team is seeking an experienced and highly capable Senior Medical Receptionist to build out our reception leadership team at The Bennelong Medical Clinic. You will be one of 2-3 Senior Receptionists who report directly to the General Manager and Clinic Owner.

This is an opportunity to step into a key front-of-house role in a growing, well-established practice that prides itself on delivering exceptional patient care and a seamless patient experience.

Full time position is also available for the right candidate.

About the Role

Our receptionists are a highly important, highly respected team members. You are the first and last point-of-contact for patients, and hold an exceptional amount of trust from both patients and doctors. As our Senior Medical Receptionist, you will be the backbone of our front desk operations—ensuring the clinic runs smoothly, patients feel supported, and the team stays organised.

You will take ownership of reception processes and help lead by example in delivering a high standard of service. We are an innovative practice, and are excited about upcoming AI supports that let our team spend more time with people and less on paperwork. Being a leader in the reception team means deeply understanding and optimising our administrative operations. You also know your team, and know how to keep them positive as we tackle the multitude of changes happening in the healthcare sector every year.

This role is for people looking for a career in healthcare operations. Those seeking a more temporary position while undertaking their main qualification or university degree are welcome to apply for one of our junior positions when they become available.

Key Responsibilities

• Managing a busy front desk and patient flow with professionalism and efficiency

• Overseeing appointment scheduling and billing (including Medicare and private billing)

• Help the team up skill on AI support tools being implemented throughout the practice

• Supporting and guiding junior reception staff where required

• Handling patient enquiries with empathy and discretion

• Liaising with doctors, allied health professionals, and external providers

• Maintaining accurate patient records and administrative systems

• Contributing to a positive, team-oriented clinic culture

About You

• Minimum 2+ years’ experience in a medical reception role (general practice preferred)

• Views this as a healthcare operations career role - not a temporary role while you are at university

• Must be confident with Best Practice / HotDoc or similar systems

• Strong understanding of Medicare billing and private billing processes

• Highly organised with the ability to multitask in a fast-paced environment

• Warm, polished, and professional communication style

• A natural problem-solver who takes initiative and ownership

• Reliable, adaptable, and a strong team player

Why Join Us?

• Supportive, close-knit team environment

• Modern, well-run clinic with strong systems in place

• Opportunity to step into a senior role and make it your own

• Flexible employment arrangement (casual or part-time)

• Convenient Gladesville location