Spare Parts Officer – Administration

Jobwire; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Jobwire is seeking an experienced Spare Parts Officer – Administration based in Erskine Park. You will join a small team, handling spare parts orders, pricing inquiries, ETAs and RMA requests with a strong focus on accuracy and customer service.

The role offers an ongoing contract with potential for permanent employment, contingent on performance and business needs. Strong organisation and communication skills are essential to thrive in this environment.

Qualifications

• Previous spare parts administration or coordination experience.
• Experience within electronics/technical industry preferred.
• Strong verbal and written communication skills.
• Ability to understand and interpret technical parts diagrams.
• Excellent problem-solving and negotiation skills.
• Strong organisational skills and ability to prioritise workloads.
• Proficiency in Microsoft Office applications.
• Able to work independently while contributing to a small team.
• Pleasant telephone manner and strong sense of responsibility.

Responsibilities

• Receive and process spare parts orders via email.
• Manage customer enquiries re parts pricing and availability.
• Provide ETAs for internal and external requests.
• Process Free of Charge (FOC) requests from approved sources.
• Handle manual Return Merchandise Authorisation (RMA) requests.
• Process customer credits after warehouse confirmation.
• Provide backup for incoming telephone enquiries.
• Assist with warranty claim approvals and processing.
• Liaise with internal departments, retailers and customers for timely service.
• Undertake general administrative duties as required.

Skills

Spare parts admin

Electronics industry

Communication

Technical diagrams

Problem solving

Organization

MS Office

Independent worker

Phone etiquette

Tools

Microsoft Office

Job description

Jobwire is currently seeking an experienced Spare Parts Officer – Administration to join our client's team based in Erskine Park.

This is an excellent opportunity for an organised and customer-focused administration professional with previous spare parts experience, ideally within the electronics or technical industry.

You will be joining a small, close-knit team where personality fit, teamwork and a positive attitude are just as important as your technical and administrative capabilities.

The position is offered on an ongoing contract basis, with the potential for permanent employment down the track. Please note that permanent employment is not guaranteed.

Key Responsibilities

• Receive and process spare parts orders received via email.
• Manage customer enquiries regarding parts pricing and availability.
• Respond to internal and external customer requests for estimated delivery times (ETAs).
• Process Free of Charge (FOC) requests from approved sources.
• Receive and process manual Return Merchandise Authorisation (RMA) requests.
• Process customer credits following confirmation from the warehouse.
• Provide backup support for incoming telephone enquiries.
• Assist with warranty claim approvals and processing when required.
• Liaise with internal departments, retailers and external customers to ensure timely and accurate service.
• Undertake general administrative duties as required.

About You

To be successful in this role, you will ideally demonstrate:

• Previous spare parts administration or coordination experience.
• Experience within the electronics, technical or similar industry will be highly regarded.
• Strong verbal and written communication skills.
• The ability to understand and interpret technical parts diagrams.
• Excellent problem-solving and negotiation skills.
• Strong organisational skills and the ability to prioritise competing workloads.
• Proficiency in Microsoft Office applications.
• The ability to work independently while contributing positively to a small, close-knit team.
• A pleasant telephone manner, mature approach and strong sense of responsibility.

What's on Offer?

• Competitive salary
• Ongoing contract opportunity.
• Potential pathway to permanent employment (not guaranteed).
• Opportunity to join an established and supportive team.
• Convenient Erskine Park location.
• A stable working environment where teamwork and personality fit are highly valued.