Spare Parts Coordinator

Ias Recruitment; Melbourne; On-site; AUD 30,000 - 52,000; Full time

Benefits offered by this job

Great hourly rate plus super andpenal.

Employee discounts across products

Free onsite parking

Long-term opportunity with potential

Job summary

IAS Recruitment Pty Ltd. is partnering with a globally recognised consumer electronics leader to source a Spare Parts Coordinator for their Scoresby team. This role focuses on ensuring spare parts reach the right people on time, supporting service teams and delivering excellent customer service.

You will coordinate parts orders, use SAP/CRM, and handle pricing, availability, and backorders while enjoying an attractive hourly rate and opportunities for long-term extension.

Qualifications

• Previous experience in spare parts, order processing or customer service.
• Fluent in English and Mandarin Chinese.
• Strong communication and problem-solving skills.
• Great attention to detail and ability to juggle priorities.
• Confidence using computer systems (SAP experience is a bonus!).

Responsibilities

• Coordinate spare parts orders and enquiries from service agents and customers.
• Process and track orders using SAP and CRM systems.
• Ensure parts are dispatched promptly and orders stay on track.
• Assist with parts identification, pricing and availability.
• Keep service teams informed of backorders and deliveries.
• Process credits and resolve order-related issues.

Skills

Spare parts

Order processing

Customer service

Bilingual English/Mandarin

Tools

SAP

CRM system

Job description

About the Company:

We're partnering with a globally recognised leader in consumer electronics and home appliances to find a friendly, enthusiastic Spare Parts Coordinator to join their team in Scoresby.

Known for their innovative products, quality appliances and strong reputation worldwide, this is a fantastic opportunity to join an established international brand that values its people and delivers exceptional customer service.

About the role:

We're looking for a proactive and organised Spare Parts Coordinator.

If you're someone who enjoys keeping things running smoothly, solving problems and working with a great team, then look no further.

You’ll play an important role in ensuring spare parts reach the right people at the right time, helping service teams deliver a great customer experience.

• Hours: Monday–Friday | 9:30am–5:30pm | No weekends!

What You’ll Be Doing:

• Coordinate spare parts orders and enquiries from service agents and customers
• Process and track orders using SAP and CRM systems
• Ensure parts are dispatched promptly and orders stay on track
• Assist with parts identification, pricing and availability
• Keep service teams informed of backorders and deliveries
• Process credits and resolve order-related issue

What We're Looking For

• Previous experience in spare parts, order processing or customer service
• Fluent in English and Mandarin Chinese
• Strong communication and problem-solving skills
• Great attention to detail and the ability to juggle priorities
• Confidence using computer systems (SAP experience is a bonus!)

Why You'll Love It:

• Work with a well-established global brand
• Great hourly rate plus super and penalty rates
• Supportive team and ongoing training
• Employee discounts across a range of products
• Free onsite parking
• Long-term opportunity with potential to extend

If you're looking for a role where you'll be supported, valued and enjoy coming to work, we'd love to hear from you!