Spare Parts Sales Coordinator

Total Commercial Equipment; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full product and systems training

Ongoing support

Opportunities to contribute ideas

Job summary

Total Commercial Equipment in Adelaide, Australia is seeking a Spare Parts Sales Coordinator to support customer service and order processing. You will assist customers with technical documentation and manage inventory, all while fostering relationships across the industry.

This dynamic position requires strong communication skills, attention to detail, and a proactive approach. Join a supportive team, receive full training, and work with leading brands in the commercial kitchen and laundry sector.

Qualifications

• Strong verbal and written communication skills are essential for customer interactions.
• A proactive, solution-focused approach is crucial for problem-solving.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Assist customers and service agents with spare parts manuals.
• Process quotes, orders, and invoices accurately.
• Manage stock levels and conduct regular stock takes.
• Foster positive communication within the team.

Skills

Strong verbal and written communication skills

Customer-first attitude

Solid technical aptitude

High attention to detail

Proactive, solution-focused approach

Job description

Join a dynamic team supporting industry-leading brands in commercial kitchen and laundry equipment.

Are you a customer‑focused professional with a knack for problem‑solving and a passion for after‑sales service? We’re looking for a Spare Parts Sales Coordinator to join our team and play a key role in delivering exceptional support to our customers, service agents, and suppliers across Australia.

About the Role

As a Spare Parts Sales Coordinator, you will be the go‑to person for all things spare parts — from assisting customers and service agents with technical documentation, to processing orders, managing inventory, and building lasting relationships. This is a hands‑on, fast‑paced role that requires excellent communication skills, attention to detail, and a proactive attitude.

Key Responsibilities

Customer Service

• Support customers and service agents with spare parts manuals and technical resources
• Help identify and source correct spare parts via supplier portals
• Communicate professionally and efficiently via phone and email
• Keep customers informed of order statuses and delays

Sales & Business Development

• Work toward annual spare parts sales targets in collaboration with the team
• Process quotes, orders, and invoices with accuracy and speed
• Build strong relationships with end users, resellers, and contractors
• Collaborate with Marketing to promote spare parts and explore new sales opportunities

Stock Management

• Assist in managing stock levels and conducting regular stock takes
• Order and receive spare parts into our service system
• Maintain supply of frequently used consumables for the service team

Teamwork & Communication

• Foster positive communication within the team and across departments
• Share customer feedback to help improve service and processes
• Be open to assisting in other service and parts areas as needed (training provided)

What You’ll Bring

• Strong verbal and written communication skills
• Customer‑first attitude with a sales‑oriented mindset
• Solid technical aptitude and a capacity to build expertise across a diverse product range
• High attention to detail and ability to manage multiple priorities
• Confidence working independently and as part of a collaborative team
• A proactive, solution‑focused approach

Why Join Us?

• Be part of a growing, supportive team that values initiative and service excellence
• Work with leading brands in the commercial kitchen and laundry equipment space
• Receive full product and systems training, plus ongoing support
• Opportunities to contribute ideas and help shape our spare parts offering