Warehouse / Parts Returns & Credits Officer

Volare Recruitment; Brisbane; Presencial; AUD 44.000 - 63.000; Jornada completa

Descripción de la vacante

Volare Recruitment is seeking a focused Warehouse Returns & Credits Officer for an Eagle Farm-based, full-time role. You will handle customer requests to return parts, assess against guidelines, and process each return accurately as part of a busy team.

This long-term temporary position offers Monday–Friday, 8am–4pm, with potential permanency after 12–18 months. A forklift licence and strong admin/customer service skills are essential.

Formación

• Excellent computer skills and the ability to learn new systems.
• Strong attention to detail and good numerical skills.
• Previous administration or customer service experience.
• Some understanding of warehouse operations, stock or parts handling.
• Confidence communicating with customers, including handling difficult conversations.
• Positive attitude, good work ethic and willingness to learn.
• This is predominantly a desk-based position (approximately 80%) with some warehouse tasks.
• Forklift licence required.

Responsabilidades

• Managing customer enquiries and requests relating to returned parts.
• Reviewing and assessing return requests against company guidelines.
• Communicating with customers regarding approved and declined returns.
• Liaising with internal teams and manufacturers regarding parts and returns.
• Processing information accurately across various computer systems.
• Physically inspecting returned parts to ensure they meet return requirements.
• Assisting with basic warehouse duties associated with incoming and outgoing parts.

Conocimientos

Excellent computer skills

Attention to detail

Administration

Customer service

Forklift license

Teamwork

Descripción del empleo

Warehouse / Parts Returns & Credits Officer

• Eagle Farm location – Monday to Friday, 8am–4pm
• Long-term temp opportunity with view to permanent
• Full-time hours – $38.76 per hour + Super

• Eagle Farm location – Monday to Friday, 8am–4pm
• Long-term temp opportunity with view to permanent
• Full-time hours – $38.76 per hour + Super

Our client is looking for a switched-on and organised person to join their busy team in a Parts Returns & Credits Officer role.

This is a great opportunity for someone who enjoys administration and customer service but also has some experience working within a warehouse or parts environment.

Working as part of a friendly and supportive team, you will be responsible for managing customer requests to return parts, checking whether returns meet company guidelines and ensuring everything is processed accurately.

This is a long-term temporary opportunity with a view to permanency, generally after approximately 12–18 months.

Your responsibilities will include:

• Managing customer enquiries and requests relating to returned parts
• Reviewing and assessing return requests against company guidelines
• Communicating with customers regarding approved and declined returns
• Liaising with internal teams and manufacturers regarding parts and returns
• Processing information accurately across various computer systems
• Physically inspecting returned parts to ensure they meet return requirements
• Assisting with basic warehouse duties associated with incoming and outgoing parts

To be successful in this role, you will need:

• Excellent computer skills and the ability to learn new systems quickly
• Strong attention to detail and good numerical skills
• Previous administration or customer service experience
• Some understanding of warehouse operations, stock or parts handling
• Confidence communicating with customers, including handling difficult conversations
• A positive attitude, good work ethic and willingness to learn
• The ability to work both independently and as part of a team
• This is predominantly a desk-based position (approximately 80%) with the remaining time spent inspecting returned parts and assisting with associated warehouse activities
• Must have forklift licence

Benefits include:

• Great hourly rate – $38.76 per hour + Super!
• Long-term temporary opportunity with a view to permanency, generally after 12–18 months
• Monday to Friday hours – enjoy your weekends!
• Friendly, supportive team who genuinely enjoy working together
• Full training provided
• Varied role combining administration, customer service and warehouse operations
• Opportunity to work with a well-established and reputable organisation
• Eagle Farm location