Sales Support & Administration Officer

Elements Recruitment Pty; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Elements Recruitment Pty, on behalf of a Smithfield-based manufacturing client, is seeking a proactive Sales Support & Administration Officer to join the team. The role focuses on order processing, data integrity and coordinating information across sales, production, warehouse and logistics to keep operations running smoothly.

The ideal candidate will have experience in sales administration or customer service, strong data entry skills and proficiency with CRM/ERP systems.

Qualifications

• Previous experience in sales administration or customer service.
• Data accuracy and strong attention to detail.
• Proficiency with CRM/ERP and Excel.

Responsibilities

• Process customer orders accurately using ERP and CRM systems.
• Respond to customer enquiries via phone, email and online platforms.
• Assist the sales team with quotations, pricing, product information and general enquiries.
• Maintain accurate customer, product and pricing information across internal systems.
• Liaise with production, warehouse and logistics teams to coordinate order fulfilment.
• Monitor order progress and keep customers informed of delivery timeframes and updates.
• Complete data entry and maintain accurate sales records and documentation.
• Generate basic reports and assist with data analysis using Excel and internal systems.
• Identify discrepancies, resolve administrative issues and help ensure day-to-day sales operations run efficiently.

Skills

Sales administration

Data entry

Customer service

CRM experience

Excel

Teamwork

Tools

CRM platforms

ERP systems

Inventory software

Job description

Sales Support & Administration Officer

Full-Time Smithfield, NSW

Keep Things Moving Behind the Scenes

Are you highly organised, detail-oriented and enjoy keeping sales operations running smoothly? Do you thrive in a fast-paced environment where accuracy, customer service and teamwork are key?

Our client is a well-established Australian manufacturer of poly pipe and fittings, supplying products to the plumbing, energy, mining, construction and reseller industries. With a long-standing reputation in the manufacturing sector, the business offers a stable working environment where teamwork, efficiency and strong customer relationships are valued.

They are seeking a proactive Sales Support & Administration Officer to join their team in Smithfield, near St Marys.

The Opportunity

This is a hands-on sales support role suited to someone who enjoys working with systems, processing orders and coordinating information across different teams.

You will play an important role in supporting the sales function, ensuring customer orders are processed accurately, system information is maintained and communication between customers, sales, production, warehouse and logistics runs efficiently.

This is not an account management or sales-focused role. The emphasis is on sales administration, order processing, data accuracy and customer coordination.

Key Responsibilities

• Process customer orders accurately using ERP and CRM systems.
• Respond to customer enquiries via phone, email and online platforms.
• Assist the sales team with quotations, pricing, product information and general enquiries.
• Maintain accurate customer, product and pricing information across internal systems.
• Liaise with production, warehouse and logistics teams to coordinate order fulfilment.
• Monitor order progress and keep customers informed of delivery timeframes and updates.
• Complete data entry and maintain accurate sales records and documentation.
• Generate basic reports and assist with data analysis using Excel and internal systems.
• Identify discrepancies, resolve administrative issues and help ensure day-to-day sales operations run efficiently.

You are someone who takes pride in getting the details right, enjoys working with systems and can manage competing priorities without losing sight of customer needs.

You will ideally bring:

• Previous experience in sales administration, sales support, internal sales or customer service.
• Strong data entry skills and confidence working with computer systems.
• Experience with CRM platforms, ERP systems or inventory management software will be highly regarded.
• Intermediate Microsoft Excel skills and general proficiency across Microsoft Office.
• Excellent attention to detail, particularly when processing orders and maintaining data.
• Strong communication skills and a professional, customer-focused approach.
• Well-developed organisational skills and the ability to prioritise tasks effectively.
• A proactive, solutions-focused attitude and the confidence to follow up on outstanding matters.
• The ability to work collaboratively across multiple teams in a busy environment.

What's on Offer?

• Competitive salary package.
• Full-time opportunity within an established Australian manufacturing business.
• Stable working environment with a supportive and collaborative team.
• Ongoing training and development opportunities.
• The opportunity to develop your skills across sales operations, systems and administration.

That's why we welcome candidates from all walks of life and offer adjustments if needed. If there's anything we can do to make the recruitment process more comfortable or accessible for you let us know.