Spare Parts and Service Coordinator

Elmo; Adelaide; Hybrid; AUD 55,000 - 85,000; Full time

Job summary

HMPS Propac in Adelaide is seeking a highly organized Spare Parts and Service Coordinator to join our team. This role supports our service operations by coordinating service requests, managing spare parts orders, and ensuring accurate order processing and invoicing.

You will work closely with technicians, stores, and customers to deliver efficient service and high customer satisfaction. Ideal candidates have experience in mechanical spare parts, customer service, and administration, including

Qualifications

• Experience in service coordination, administration, or customer service.
• Solid understanding of mechanical spare parts or technical service environments.
• Experience with ERP systems, sales order processing, and invoicing.

Responsibilities

• Coordinate service requests, technician scheduling, and customer communication.
• Manage end-to-end spare parts supply, from enquiry through to dispatch.
• Raise and manage sales orders for service and parts.
• Prepare and issue accurate and timely invoices, ensuring all work is captured.
• Track service jobs through to completion and ensure smooth close-out.
• Support the preparation of quotations and preventative maintenance agreements.
• Liaise with stores, procurement, and finance to ensure alignment across operations.
• Maintain accurate records and uphold strong process discipline.

Skills

Service coordination

Customer service

Administration

Tools

ERP systems

Job description

HMPS Propac is seeking a highly organised and customer-focused Spare Parts and Service Coordinator to join our Adelaide team. This role plays a key part in supporting our service operations by coordinating service requests, managing spare parts orders, and ensuring accurate order processing and invoicing.

You will work closely with the Product Service Manager, technicians, stores, and customers to ensure efficient service delivery and a high level of customer satisfaction.

Job Description

About the Role

This is a dynamic and central role within our service operations, where no two days are the same.

You will be the key link between customers, service technicians, and internal teams, ensuring service jobs and spare parts are delivered efficiently, while maintaining high standards of customer communication and financial accuracy.

This role offers a great opportunity for someone with experience in mechanical spare parts, customer service, and administration (including invoicing) who is looking to take ownership in a fast-paced, technical environment.

Key Responsibilities

• Coordinate service requests, technician scheduling, and customer communication
• Manage end-to-end spare parts supply, from enquiry through to dispatch
• Raise and manage sales orders for service and parts
• Prepare and issue accurate and timely invoices, ensuring all work is captured
• Track service jobs through to completion and ensure smooth close-out
• Support the preparation of quotations and preventative maintenance agreements
• Liaise with stores, procurement, and finance to ensure alignment across operations
• Maintain accurate records and uphold strong process discipline

About You

You are organised, responsive, and thrive in a role where coordination, communication, and attention to detail are critical.

You will bring:

• Experience in service coordination, administration, or customer service
• A solid understanding of mechanical spare parts or technical service environments
• Experience with ERP systems, sales order processing, and invoicing
• Strong organisational skills with the ability to manage multiple priorities
• A proactive, team-oriented approach with a strong customer focus

At HMPS Propac, Australia's leading machine manufacturers, we are passionate about delivering innovative end-of-line packaging automation. Founded in 1980, we've grown into a market leader, providing cutting-edge automation solutions to food and beverage companies across Australia, New Zealand, and the globe. Our brands, HMPS, Propac Industrial and Engi-O, continually strive for innovation, quality and growth, all of which are directly attributed to our high-performing teams in Adelaide, Melbourne, Sydney and Brisbane.

With over 100 employees across Australia, we foster a culture of passion, commitment, collaboration, innovation, and quality. We believe these cores values are critical to deliver growth, not just to the company but to our employees.

Our commitment to employee development is reflected in supportive, employee-driven development plans that include leadership roundtables, job shadowing, and specialised external training. We also provide financial reimbursement and paid leave support for tertiary education to help our people reach their full potential.