Spare Parts Coordinator

Hisense; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Hisense Australia Pty Ltd is seeking a Spare Parts Coordinator to manage and track spare parts requests, liaise with service agents and keep CRM records up to date. You will help ensure timely issue of parts, provide cost information, and support service orders through SAP workflows.

Ideal candidates have at least 6 months in customer service or spare parts roles, with strong communication and attention to detail. This is a full-time on-site role based in Melbourne, Australia.

Qualifications

• At least 6 months experience in Customer Service or Spare Parts related role.
• Basic technical understanding of spare parts or appliance components (preferred).
• Customer service focused across all channels (written, phone, in person).
• Clear and concise communication tailored to the audience.
• Excellent attention to detail in written and verbal communication.
• Commercial mindset and willingness to support the team.

Responsibilities

• Communicate with Service Agents and ensure parts availability for service jobs.
• Maintain service orders in the CRM system and dispatch through SAP.
• Ensure orders are fulfilled promptly within reasonable time frames.
• Recommend required parts for service orders and provide cost information.
• Notify agents and Customer Care when back-ordered parts arrive.
• Issue credit notices when parts are refunded.
• Role may evolve to meet company objectives.

Skills

Customer service

Spare parts

Communication

Attention to detail

Commerciality

Teamwork

Job description

Spare Parts Coordinator(Full-time Casual)

Established in 2006, Hisense Australia Pty Ltd has since become one of Australia’s leading Consumer Electronics and Home Appliance brands, offering consumers high-quality solutions across a growing range of product categories including TV, sound, refrigeration, laundry, and air conditioning.

About this role

Responsible for processing and managing spare parts requests and associated problems.

Responsibilities

Core objectives include:

Communicate with Service Agents and ensure that they have sufficient parts to complete service jobs.

Maintain service orders in the CRM system and ensure that orders are dispatched through the SAP system.

Ensure that service orders are being fulfilled as soon as possible and within reasonable time frames.

Recommend required parts for the service order and provide cost of parts information to the customer or store.

Notify Service Agents and Customer Care when back-ordered parts have been received.

Issue the credit notice to customers when parts have been refunded.

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

What You’ll Bring

Experience

At least 6 months experience in Customer Service or Spare Parts related role.

Basic technical understanding of spare parts or appliance components (preferred)

Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

Commerciality: ability to apply knowledge in a practical, commercial manner.

Teamwork: willingness to assist and support others as required and get on with team members.