Spare Parts Coordinator – Service & CRM/SAP Ops

Hisense; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Hisense Australia Pty Ltd is seeking a Spare Parts Coordinator to manage and track spare parts requests, liaise with service agents and keep CRM records up to date. You will help ensure timely issue of parts, provide cost information, and support service orders through SAP workflows.

Ideal candidates have at least 6 months in customer service or spare parts roles, with strong communication and attention to detail. This is a full-time on-site role based in Melbourne, Australia.

Qualifications

• At least 6 months experience in Customer Service or Spare Parts related role.
• Basic technical understanding of spare parts or appliance components (preferred).
• Customer service focused across all channels (written, phone, in person).
• Clear and concise communication tailored to the audience.
• Excellent attention to detail in written and verbal communication.
• Commercial mindset and willingness to support the team.

Responsibilities

• Communicate with Service Agents and ensure parts availability for service jobs.
• Maintain service orders in the CRM system and dispatch through SAP.
• Ensure orders are fulfilled promptly within reasonable time frames.
• Recommend required parts for service orders and provide cost information.
• Notify agents and Customer Care when back-ordered parts arrive.
• Issue credit notices when parts are refunded.
• Role may evolve to meet company objectives.

Skills

Customer service

Spare parts

Communication

Attention to detail

Commerciality

Teamwork

Job description

Hisense Australia Pty Ltd is seeking a Spare Parts Coordinator to manage and track spare parts requests, liaise with service agents and keep CRM records up to date. You will help ensure timely issue of parts, provide cost information, and support service orders through SAP workflows.

Ideal candidates have at least 6 months in customer service or spare parts roles, with strong communication and attention to detail. This is a full-time on-site role based in Melbourne, Australia.