Customer Service & Parts Coordinator(Full-time Casual)

Hisense; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Hisense Australia Pty Ltd is seeking a Customer Service & Parts Coordinator (Full-time Casual) to manage spare parts requests and related issues. You will liaise with Service Agents, maintain CRM records, and ensure parts are dispatched efficiently via SAP, while keeping customers informed throughout the process.

Ideal candidates have at least 6 months in customer service or spare parts, with a basic understanding of parts or appliance components and strong written and verbal communication

Qualifications

• At least 6 months experience in Customer Service or Spare Parts related role.
• Basic technical understanding of spare parts or appliance components (preferred).
• Customer service focus across channels (written, phone, in person).
• Clear and concise communication, adaptable to audience.

Responsibilities

• Communicate with Service Agents to ensure parts availability for service jobs.
• Maintain service orders in CRM and dispatch through SAP.
• Ensure timely fulfillment of service orders.
• Recommend required parts and provide cost information to customers or store.
• Notify Service Agents and Customer Care when back-ordered parts arrive.
• Issue credit notices to customers when parts are refunded.
• Role may evolve to meet company objectives.

Skills

Customer service

Clear communication

Attention to detail

English & Mandarin

Job description

Customer Service & Parts Coordinator(Full-time Casual)

Established in 2006, Hisense Australia Pty Ltd has since become one of Australia’s leading Consumer Electronics and Home Appliance brands, offering consumers high-quality solutions across a growing range of product categories including TV, sound, refrigeration, laundry, and air conditioning.

About this role

Responsible for processing and managing spare parts requests and associated problems.

Responsibilities

Core objectives include:

Communicate with Service Agents and ensure that they have sufficient parts to complete service jobs.

Maintain service orders in the CRM system and ensure that orders are dispatched through the SAP system.

Ensure that service orders are being fulfilled as soon as possible and within reasonable time frames.

Recommend required parts for the service order and provide cost of parts information to the customer or store.

Notify Service Agents and Customer Care when back-ordered parts have been received.

Issue the credit notice to customers when parts have been refunded.

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

What You’ll Bring

Experience

At least 6 months experience in Customer Service or Spare Parts related role.

Basic technical understanding of spare parts or appliance components (preferred)

Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

Commerciality: ability to apply knowledge in a practical, commercial manner.

Teamwork: willingness to assist and support others as required and get on with team members.

Fluency in both English and Mandarin Chinese is required, as the role involves regular communication with both English- and Chinese-speaking internal and external stakeholders.