Spa Receptionist & Guest Experience Assistant

endota; Canberra; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts on endota treatments

Free endota Retreat membership

National Education Program training

Job summary

endota Canberra seeks a Spa Receptionist/Assistant to deliver exemplary customer service in-spa, on the phone and via email. You will manage bookings, process vouchers and product sales, and support housekeeping to ensure smooth daily operations.

Ideal candidates have spa/customer service experience, strong IT skills (Word/Outlook/Excel) and can work late nights and weekends, representing the endota brand with our values.

Qualifications

• Previous reception or customer service experience, preferably in spa/beauty.
• Proficient IT skills and experience with electronic booking systems (Zenoti preferred).
• Strong time management, ability to multitask and work independently.
• Excellent communication and presentation standards; confident in handling in-spa, phone, and email inquiries.

Responsibilities

• Manage spa treatment bookings, schedules and diary entries.
• Process gift vouchers and product sales transactions.
• Answer customer emails and phone inquiries promptly and professionally.
• Handle data entry and inventory requirements; maintain organized records.
• Assist with general housekeeping tasks, laundry, cleaning and stocking products.

Skills

Reception experience

IT skills

Time management

Communication skills

Availability for late nights/weekends

Tools

Zenoti

Microsoft Word

Outlook

Excel

Job description

endota Canberra seeks a Spa Receptionist/Assistant to deliver exemplary customer service in-spa, on the phone and via email. You will manage bookings, process vouchers and product sales, and support housekeeping to ensure smooth daily operations.

Ideal candidates have spa/customer service experience, strong IT skills (Word/Outlook/Excel) and can work late nights and weekends, representing the endota brand with our values.