Spa Receptionist

endota; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted beauty treatments

Free membership to RETREAT program

Access to MALACHITE education program

Cash bonuses and monthly free beauty服务

Job summary

endota spa Macquarie is seeking a personable Receptionist to join our fast-paced team. You will deliver exceptional customer service in-spa, on the phone and via email, while managing bookings, vouchers and inventory.

You will support daily spa operations, including stock control, rosters, and end-of-day revenue reconciliation, with a strong emphasis on teamwork and a welcoming presence for clients and staff alike.

Qualifications

• Excellent customer service skills in spa/retail environments.
• Fluent English with exceptional phone manner.
• Proficient IT skills (Word, Outlook, Excel).
• Strong organisational and multitasking abilities.
• Ability to work in a high-paced team and weekends.

Responsibilities

• Provide outstanding customer service in-spa, on the phone and by email.
• Manage treatment bookings, process gift vouchers and inventory.
• Handle email enquiries and orders; general spa housekeeping duties.
• Coordinate stock levels, treatment room allocation and staff rosters.
• Assist with end-of-day revenue balancing and reporting.

Job description

Endota spa Macquarie has been a stand-out business at Macquarie Centre for the last 10 years and continues to grow. Our current team of 19 dedicated beauty and massage professionals need the support of an additional Receptionist.

In the role of Receptionist, you will provide exceptional customer service to our clients in-spa, over the phone and email. Using your strong IT skills, you will manage treatment bookings, process gift vouchers, answer email enquiries and be responsible for accepting orders and marking inventory. The role also includes general spa cleaning, including laundry, vacuuming, dusting, arranging retail shelves and any other tasks that will support the daily function of the spa.

You will be employed up to 4 long days a week, including Thursday, Friday & Saturday, and be available from 8.30am to 6.15pm so that the spa can be completely setup before our clients arrive, and then balance the revenue at end of day.

This role will be suitable for someone currently working in a similar high-paced industry, like hairdressing or hotel reception, and have worked in a reception /reservations role.

Management of bookings is critical for the business, and this role will see you controlling this important part of the business on some of the busiest days of the week. You will be required to manage stock levels, treatment room allocation and staff rosters on the day, as well as be forward-thinking for future bookings.

• Discounted beauty treatments during the week
• Free membership to endota’s online RETREAT program, offering a wellness portal of exercise classes, meditation, healthy recipes and daily affirmations
• Access to our national education program, called MALACHITE, with courses on treatments, product information, safety and customer service, as well as extensive in-spa training for your role.
• Cash Bonuses and monthly free beauty services for exceeding revenue targets
• A regular roster that includes daily lunch breaks and paid pre-opening setup time.
• Great staff discounts of 60% for retail products from our online store.
• A passion for the day spa industry, and especially endota spa
• A natural sense of customer service with a friendly, welcoming manner. You will be well presented as you will be visible in the large front glass windows
• A very good understanding of “reservation software” (and ZENOTI would be beneficial)
• An exceptional phone manner with fluent and clear English language
• Proficient IT skills (Microsoft Word, Outlook and Excel)
• A business sense of punctuality, reliability and flexibility
• An ability to fit into and work within a team quickly
• An acceptance that the business operates 7 days a week and weekend work is included in this role

The role will work in closely with the Business Owner and Spa Manager, attending regular meetings to ensure the business strategies are continually on track. We are looking to fill this position soon. However, if the right candidate needs to give notice, then we are willing to wait as we value your integrity for your current employer.

endotahasover100 spas Australia wide and employs over 1000 people. We are proud to be the largest day spa network in Australia and even prouder to be 100% founded by Australian women.Our spapeople are willing to share their time, their experience and their expertise, not only for the good of others, but for their own personal satisfaction and growth.It'swork, but it's performed by people who love what they do.

If you believe that you have the qualities and the skills needed to be a team member at endota spa Macquarie and wish to learn more about our business please view our website www.endota.com.au