Spa Receptionist/Assistant

endota; Canberra; In loco; AUD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on endota treatments

Free endota Retreat membership

National Education Program training

Descrizione del lavoro

endota Canberra seeks a Spa Receptionist/Assistant to deliver exemplary customer service in-spa, on the phone and via email. You will manage bookings, process vouchers and product sales, and support housekeeping to ensure smooth daily operations.

Ideal candidates have spa/customer service experience, strong IT skills (Word/Outlook/Excel) and can work late nights and weekends, representing the endota brand with our values.

Competenze

• Previous reception or customer service experience, preferably in spa/beauty.
• Proficient IT skills and experience with electronic booking systems (Zenoti preferred).
• Strong time management, ability to multitask and work independently.
• Excellent communication and presentation standards; confident in handling in-spa, phone, and email inquiries.

Mansioni

• Manage spa treatment bookings, schedules and diary entries.
• Process gift vouchers and product sales transactions.
• Answer customer emails and phone inquiries promptly and professionally.
• Handle data entry and inventory requirements; maintain organized records.
• Assist with general housekeeping tasks, laundry, cleaning and stocking products.

Conoscenze

Reception experience

IT skills

Time management

Communication skills

Availability for late nights/weekends

Strumenti

Zenoti

Microsoft Word

Outlook

Excel

Descrizione del lavoro

endota spa Canberra is a wellbeing sanctuary in the centre of the city. endota Canberra is conveniently located at the Canberra Centre, easily accessed through the Petrie Plaza entrance. We specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

endota employees are passionate about providinga high levelof customer service to our clients throughout their wellness journey.

In the role of a Spa Receptionist/Assistant, you will provide excellent customer service to customers in-spa, over the phone and via email. Using your strong IT skills, you willmanage treatment bookings, process gift vouchers & product sales, answer email enquiries andbe responsible fordata entry/inventory requirements. The role will also include general cleaning responsibilities such as laundry, vacuuming, dusting, stocking/ arrangingproductand any other housekeeping tasks that will support the everyday function of the spa.

Your Skills & Experience

• You havepreviousreception/customer service experience (experience in spa or beauty industry preferred).
• Proficient IT skills (Microsoft Word, Outlook and Excel) and previous experience using an electronic booking system (ideally Zenoti).
• You have excellent time management skills with the ability to work independently andmultitask.
• You havestrong communicationskills and excellent personal presentation standards.
• You have availability to work late nights and weekends.
• You will be as passionate about the endota brand as we are and share our core values and philosophy.

We provide a supporting & inspiring environment so that you can be your 'best me'.

• Receive endota treatments at a discount, and enjoy our range of products at wholesale prices.
• Free membership to endota Retreat - your onlinewellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more!
• Our National Education Program is designed to provide treatment & product training and on-the-job training with your spa leadership team.
• We recognise your talent, dedication, and passion through our National Therapist Awards.
• The Therapist Incentive Program rewards for achieving KPI's.
• Participate in spa challenges with various prizes of products and vouchers.
• Complete all required online training and receive $150 worth of in spa treatments.
• Quarterly wellness nights held in spa, be pampered by colleagues, and enjoy delicious snacks.
• Receive discounts from some of Australia’s leading brands across health, wellness, fitness, lifestyle and more!

About endota

We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use inall ofour treatments. Our company values are a fundamental part of who we are and underpin our work and culture.

If you are passionate about what you do, want to share yourknowledgeand experience, and learn from your colleagues - then endota is for you.