Spa Manager - QT Sydney

EVT Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店

$2 movie tickets plus discounts onGold

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; volunteering

Job summary

QT Sydney, part of EVT's premium hotel family, is seeking a Spa Manager to lead a team of Spa Therapists and deliver warm, professional treatments in a sanctuary-like setting.

You will shape guest experiences, manage operations with a focus on commercial outcomes, and drive health, wellness and beauty throughout the spa. A beauty therapy or spa management qualification, strong communication and leadership are essential.

Qualifications

• Diploma or qualification in beauty therapy or spa management.
• Experience in beauty and wellness, operational and managerial.
• Strong communication and stakeholder liaison.
• Excellent attention to detail and organizational skills.
• Current First Aid Certificate (advantage)

Responsibilities

• Develop and refine the guest journey through the spa, with defined procedures and training.
• Recruit and develop Spa Therapists to deliver high-class wellness experiences.
• Create and deliver a strategic plan to meet a stretch budget for sales and treatments.
• Implement yield management plans aligned with peaks and troughs.
• Ensure the spa environment provides tranquility and calm.
• Monitor local competitors and current trends to keep treatments on trend.

Skills

Communication skills

Stakeholder liaison

Attention to detail

Time management

First Aid certificate

Education

Diploma in Beauty Therapy or Spa Management

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

About the Role: At QT, we believe in the unexpected and unrequested, and our spa is no exception. As Spa Manager at QT Sydney, you’ll create a sanctuary where guests can slow down, switch off and leave feeling restored. You’ll lead and develop a team of Spa Therapists to deliver warm, professional treatments, and bring your passion for health and wellness to a leadership role with a clear commercial focus.

Key Responsibilities

• Develop and refine the guest journey through the spa, ensuring all procedures, standards and systems are clearly defined and trained
• Recruit and develop Spa Therapists to deliver a high-class wellness, health and beauty experience
• Create and deliver a strategic plan to meet a stretch budget across product sales and treatments
• Implement timely yield management plans in line with business peaks and troughs
• Ensure the spa atmosphere and physical environment provide a haven of tranquillity, relaxation and calm
• Monitor local competitors and stay current with global health, wellness and beauty trends to keep treatments and product usage on trend

What You’ll Bring

• A diploma or similar qualifications in beauty therapy qualification or Spa management.
• Previous experience in the beauty and wellness industry, in both an operational and managerial capacity
• Great communication skills and the ability to liaise professionally with internal and external stakeholders
• Strong attention to detail and the ability to prioritise and organise your day
• Current First Aid Certificate (an advantage)
• Experience delivering a high level of guest experience.

How You Work

• Hands‑on and non‑hierarchical: leads from the front.
• Resilient and solutions‑focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.