Spa Manager - QT Sydney

QT Hotels and Resorts; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

50% off dining and stays across EVT/QT

$2 movie tickets + discounts on cinema

Seasonal perks at Thredbo

Rapid career growth across hotel/ent/2

Paid parental leave

Job summary

QT Sydney is seeking a Spa Manager to lead and develop a team of Spa Therapists, delivering warm and professional treatments in a sanctuary-like environment. You will drive guest satisfaction with a strong commercial focus, shaping the spa experience to align with health and wellness trends.

You will manage day-to-day operations, mentor staff, and implement strategic plans to grow product and service sales while maintaining tranquil surroundings for guests.

Qualifications

• Diploma in beauty therapy or spa management.
• Experience in beauty and wellness with operational/managerial responsibilities.
• Strong communication with internal/external stakeholders.
• Excellent attention to detail and day planning.
• Current First Aid Certificate (advantage).
• Proven track record delivering high guest experience.

Responsibilities

• Develop and refine the guest journey through the spa and ensure standards are defined and trained.
• Recruit and develop Spa Therapists to deliver a high-class wellness experience.
• Create and deliver a strategic plan to meet a stretch budget across product and treatments.
• Implement yield management plans aligned with peaks and troughs.
• Maintain spa ambience as a tranquil haven for guests.
• Monitor competitors and health/wellness trends to keep treatments on trend.

Skills

Diploma in beauty therapy

Spa management experience

Communication skills

Attention to detail

First Aid Certificate

Guest experience delivery

Education

Beauty therapy diploma / Spa management

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

About the Role: At QT, we believe in the unexpected and unrequested, and our spa is no exception. As Spa Manager at QT Sydney, you’ll create a sanctuary where guests can slow down, switch off and leave feeling restored. You’ll lead and develop a team of Spa Therapists to deliver warm, professional treatments, and bring your passion for health and wellness to a leadership role with a clear commercial focus.

Key Responsibilities

• Develop and refine the guest journey through the spa, ensuring all procedures, standards and systems are clearly defined and trained
• Recruit and develop Spa Therapists to deliver a high-class wellness, health and beauty experience
• Create and deliver a strategic plan to meet a stretch budget across product sales and treatments
• Implement timely yield management plans in line with business peaks and troughs
• Ensure the spa atmosphere and physical environment provide a haven of tranquillity, relaxation and calm
• Monitor local competitors and stay current with global health, wellness and beauty trends to keep treatments and product usage on trend

What You’ll Bring

• A diploma or similar qualifications in beauty therapy qualification or Spa management.
• Previous experience in the beauty and wellness industry, in both an operational and managerial capacity
• Great communication skills and the ability to liaise professionally with internal and external stakeholders
• Strong attention to detail and the ability to prioritise and organise your day
• Current First Aid Certificate (an advantage)
• Experience delivering a high level of guest experience.

How You Work

• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.