Spa Manager - QT Sydney

EVT - Entertainment | Ventures | Travel; Sydney; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

50% off dining and stays across EVT酒店/

$2 movie tickets + discounts on cinema

Seasonal perks at Thredbo

Rapid career growth across hotel and娱乐

Paid parental leave

Descrizione del lavoro

QT Sydney is seeking a Spa Manager to lead a team of Spa Therapists, delivering warm, professional treatments and exceptional guest experiences. You will develop the guest journey, manage budgets, and implement yield plans while maintaining a tranquil spa environment.

A beauty therapy qualification and leadership experience are essential; a current First Aid certificate is advantageous.

Competenze

• Diploma or equivalent in beauty therapy or spa management.
• Experience leading in beauty/wellness operations.
• Excellent communication with stakeholders.
• Attention to detail and organisational skills.
• Current First Aid Certificate is advantageous.
• Proven track record delivering high guest experience.

Mansioni

• Lead and develop Spa Therapists to deliver wellness experiences.
• Create and implement a strategic budget plan for products and treatments.
• Implement yield management aligned with peaks and troughs.
• Maintain a tranquil spa atmosphere and high guest satisfaction.
• Monitor trends in health and beauty to keep treatments current.

Conoscenze

Spa management

Leadership

Guest experience

Communication

First Aid

Budgeting

Formazione

Diploma in beauty therapy

Descrizione del lavoro

Spa Manager - QT Sydney | Full-time

About EVT: QT Sydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

About the Role:

At QT, we believe in the unexpected and unrequested, and our spa is no exception. As Spa Manager at QT Sydney, you’ll create a sanctuary where guests can slow down, switch off and leave feeling restored. You’ll lead and develop a team of Spa Therapists to deliver warm, professional treatments, and bring your passion for health and wellness to a leadership role with a clear commercial focus.

Key Responsibilities

• Develop and refine the guest journey through the spa, ensuring all procedures, standards and systems are clearly defined and trained
• Recruit and develop Spa Therapists to deliver a high-class wellness, health and beauty experience
• Create and deliver a strategic plan to meet a stretch budget across product sales and treatments
• Implement timely yield management plans in line with business peaks and troughs
• Ensure the spa atmosphere and physical environment provide a haven of tranquillity, relaxation and calm
• Monitor local competitors and stay current with global health, wellness and beauty trends to keep treatments and product usage on trend

What You’ll Bring

• A diploma or similar qualifications in beauty therapy qualification or Spa management.
• Previous experience in the beauty and wellness industry, in both an operational and managerial capacity
• Great communication skills and the ability to liaise professionally with internal and external stakeholders
• Strong attention to detail and the ability to prioritise and organise your day
• Current First Aid Certificate (an advantage)
• Experience delivering a high level of guest experience.

How You Work

• Inclusive leader: values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.