Front Office Supervisor - QT Newcastle

EVT Limited; Newcastle City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets & Gold Class discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Community & volunteering opportunities

Job summary

EVT Limited operates QT Hotels & Resorts and is seeking a Front Office leader to ensure outstanding guest experiences across our premium properties. You will guide front desk operations, optimise occupancy and revenue, and drive service excellence with a hands-on leadership style.

Join a dynamic hospitality network where you’ll engage with multi-property teams, manage guest feedback, and contribute to a culture of guest delight and continuous improvement.

Qualifications

• 1+ years in hotel front office operations, with leadership or supervisory experience.
• Proven ability to deliver exceptional guest service with professionalism and a dynamic personality.
• Strong knowledge of front desk processes and payment/billing workflows.

Responsibilities

• Oversee daily Front Office operations and ensure seamless guest experiences.
• Supervise and support Front Office team during peak periods and foster service excellence.
• Monitor room availability, rates, and billing instructions to maximise occupancy and revenue.
• Liaise with Finance to ensure adherence to credit procedures and approve discounts/upgrades as appropriate.
• Coordinate with hotel departments to maintain Room Ready on Arrival standards and personalise VIP amenities.
• Drive revenue opportunities by implementing promotional strategies with hotel outlets and partners.
• Maintain high standards of cleanliness, uniform, and professional conduct across areas.
• Assist with recruitment, onboarding, and training of Front Office colleagues.

Skills

Guest service

PMS Opera

Microsoft Office

Leadership

Communication

Tools

Opera PMS

Microsoft Office

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

• Oversee daily Front Office operations, ensuring seamless guest experiences and prompt resolution of guest needs and concerns.
• Supervise and support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence.
• Monitor room availability, rate accuracy, and billing instructions to maximise occupancy, revenue, and compliance with credit policies.
• Liaise with Finance to ensure adherence to credit procedures and approve discounts, rebates, and upgrades where appropriate.
• Coordinate with other hotel departments to maintain “Room Ready on Arrival” standards and deliver personalised amenities for VIP and EVT PGR guests.
• Drive revenue opportunities by identifying and implementing promotional strategies in collaboration with hotel outlets and partners.
• Maintain high standards of cleanliness, uniform, and professional conduct across front-of-house and back-of-house areas.
• Assist with recruitment, onboarding, and training of Front Office colleagues, ensuring engagement through briefings, recognition, and team-building activities.

What You’ll Bring

• 1+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property.
• Proven ability to deliver exceptional guest service with confidence, professionalism, and a dynamic, vibrant personality.
• Strong knowledge of Property Management Systems (preferably Opera) and proficiency in Microsoft Office applications.
• Highly developed interpersonal and communication skills, both written and verbal, with superior decision-making and problem-solving abilities.
• Detail-oriented with the ability to manage multiple tasks, conflicting deadlines, and varying guest situations in a fast-paced environment.
• Demonstrated leadership and teamwork skills, with a focus on self-development and driving superior results through engagement and collaboration.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds