Assistant Restaurant Manager - Parlour, QT Sydney

EVT; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Dining discounts

Movie tickets

Thredbo perks

Career growth

Job summary

EVT is seeking an Assistant Restaurant Manager to support the daily breakfast, lunch, and dinner service across QT Hotels & Resorts properties in Australia. You will lead the breakfast team, uphold service standards, and drive guest satisfaction while maintaining safety and financial controls.

Join a Daymaker culture at EVT with clear pathways for career progression, staff development, and a strong emphasis on delivering memorable guest experiences across a premium lifestyle hotel brand.

Qualifications

• Experience managing a breakfast team in a high-volume operation.
• Proven people-focused leadership with fair, professional communication.
• Strong guest-centric service background with handling feedback effectively.

Responsibilities

• Support the Venue Manager in overseeing day-to-day breakfast operations and service standards.
• Lead and motivate the breakfast team, driving engagement, training and performance development.
• Take ownership of the daily breakfast operation to ensure smooth, efficient service.
• Monitor service standards during breakfast to prevent downtime and unproductive behavior.
• Conduct daily briefings covering occupancy, VIPs, groups, dietary needs, and menu changes.
• Manage rosters, leave, entitlements, and cross-venue staffing to meet targets.
• Ensure liquor licensing, WHS and incident reporting compliance; maintain records.
• Handle guest complaints with care and urgency and resolve issues proactively.
• Drive revenue through upselling and controlling expenses; maintain reporting and asset care.
• Promote EVT and QT brands and collaborate with other departments.

Skills

People leadership

Guest service excellence

Breakfast operations

Food & beverage service

Staff training

Hospitality operational knowledge

Education

Diploma in Hospitality Management

Tools

POS systems

Job description

About EVT:

QTSydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

We are looking for an Assistant Restaurant Manager to supportthe day to day running of the breakfast, lunch and dinner service.

• Support the Venue Manager in overseeing day‑to‑day operations, ensuring service standards, productivity, profitability and compliance with hotel and venue policies.
• Lead and motivate the breakfast team through positive, proactive leadership, driving staff engagement, retention, training, performance development and effective communication.
• Take full ownership of the daily breakfast operation, ensuring service runs smoothly, efficiently and consistently in line with QT service standards.
• Monitor service standards during breakfast to ensure team members are not standing around, gathering at the coffee station, using phones unnecessarily or engaging in non-service‑related conversations.
• Conduct or oversee a clear daily breakfast briefing, including occupancy, VIPs, groups, dietary requirements, special requests, menu changes, service expectations and key focus areas.
• Manage staffing and labour controls, including rosters, overtime, leave, entitlements, handovers and cross‑venue team capability to meet service and financial targets.
• Ensure full compliance with liquor licensing, health and safety, incident reporting, crisis management and risk controls, maintaining accurate records and qualifications.
• Deliver exceptional guest experiences by managing complaints with care and urgency, anticipating issues, maintaining quality control systems and resolving problems proactively.
• Drive revenue through a strong sales culture, implementing and tracking up‑selling and on‑selling strategies while controlling departmental expenses.
• Maintain accurate reporting, financial controls, IT system knowledge and asset care, working with Finance and Senior Management to minimise risk and maximise efficiency.
• Act as a brand ambassador for the venue, hotel and EVT, promoting properties, supporting other departments, and contributing to meetings, projects and events.

What You’ll Bring

• Previous experience managing a breakfast team and service, in a high‑volume operation, with the ability to identify, analyse and resolve operational issues quickly and effectively.
• Proven people‑focused leadership capability, providing guidance, support and direction to colleagues while communicating with care, fairness and professionalism.
• Strong guest‑centric service background, consistently delivering efficient, friendly and professional experiences and managing guest feedback or complaints with confidence and empathy.
• Sound experience in compliance and risk management, including liquor licensing, WHS, incident reporting and maintaining operational standards with integrity.
• Demonstrated ability to work collaboratively with trust and accountability, contributing to a positive, professional culture focused on team development, operational excellence and commercial success.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.