Assistant Restaurant Manager - Parlour, QT Sydney

QT Hotels and Resorts; Sydney; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

50% off dining & stays across EVTQT, R

Movie tickets & discounts on GoldClass

Seasonal perks at Thredbo

Rapid career growth across hotel &娱乐网络

Paid parental leave

Job summary

QT Hotels & Resorts is seeking an experienced Breakfast Manager to lead the daily breakfast operation across a high-volume venue in Sydney. You will drive standards, lead a motivated team and ensure guest experiences exceed expectations.

You will oversee staffing, safety, compliance and financial controls while actively contributing to revenue growth and service improvements. A customer-centric approach and strong collaboration with other departments are essential.

Qualifications

• Experience leading a breakfast team in a high-volume operation.
• Proven ability to deliver guest-focused service with empathy.
• Strong understanding of compliance and risk management in hospitality.
• Collaborative mindset with trust and accountability.
• Analytical approach to staffing, budgeting and service improvements.

Responsibilities

• Support the Venue Manager in day-to-day operations, ensuring standards and profitability.
• Lead breakfast team with proactive leadership and staff development.
• Own daily breakfast operation and ensure smooth, consistent service.
• Monitor service standards and minimise non-service activities.
• Conduct daily breakfast briefings covering occupancy, VIPs and special requests.
• Manage rosters, overtime, leave and cross-venue staffing needs.
• Ensure liquor licensing, WHS, incident reporting and risk controls compliance.
• Handle guest complaints with care, aiming for quick resolutions.
• Drive revenue through up-selling while controlling costs.
• Maintain reporting, financial controls and asset management with Finance.

Skills

Breakfast leadership

Guest service

Compliance & risk management

Team collaboration

Operational problem solving

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

• Support the Venue Manager in overseeing day‑to‑day operations, ensuring service standards, productivity, profitability and compliance with hotel and venue policies.
• Lead and motivate the breakfast team through positive, proactive leadership, driving staff engagement, retention, training, performance development and effective communication.
• Take full ownership of the daily breakfast operation, ensuring service runs smoothly, efficiently and consistently in line with QT service standards.
• Monitor service standards during breakfast to ensure team members are not standing around, gathering at the coffee station, using phones unnecessarily or engaging in non-service-related conversations.
• Conduct or oversee a clear daily breakfast briefing, including occupancy, VIPs, groups, dietary requirements, special requests, menu changes, service expectations and key focus areas.
• Manage staffing and labour controls, including rosters, overtime, leave, entitlements, handovers and cross‑venue team capability to meet service and financial targets.
• Ensure full compliance with liquor licensing, health and safety, incident reporting, crisis management and risk controls, maintaining accurate records and qualifications.
• Deliver exceptional guest experiences by managing complaints with care and urgency, anticipating issues, maintaining quality control systems and resolving problems proactively.
• Drive revenue through a strong sales culture, implementing and tracking up‑selling and on‑selling strategies while controlling departmental expenses.
• Maintain accurate reporting, financial controls, IT system knowledge and asset care, working with Finance and Senior Management to minimise risk and maximise efficiency.
• Act as a brand ambassador for the venue, hotel and EVT, promoting properties, supporting other departments, and contributing to meetings, projects and events.

What You’ll Bring

• Previous experience managing a breakfast team and service, in a high‑volume operation, with the ability to identify, analyse and resolve operational issues quickly and effectively.
• Proven people‑focused leadership capability, providing guidance, support and direction to colleagues while communicating with care, fairness and professionalism.
• Strong guest‑centric service background, consistently delivering efficient, friendly and professional experiences and managing guest feedback or complaints with confidence and empathy.
• Sound experience in compliance and risk management, including liquor licensing, WHS, incident reporting and maintaining operational standards with integrity.
• Demonstrated ability to work collaboratively with trust and accountability, contributing to a positive, professional culture focused on team development, operational excellence and commercial success.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.