Spa Therapist - QT Gold Coast

EVT; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

50% off dining and stays across EVT (h

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth across EVT

Paid parental leave

Job summary

QT Gold Coast, part of EVT, invites a Spa Therapist to join our luxury hotel team. Deliver facial and body treatments, welcome guests warmly, and maintain spa areas to the highest standard.

Role requires Diploma in Beauty Therapy or Cert IV in Massage, with experience in resort/hotel settings and strong customer service. Enjoy perks, training, and career progression across EVT properties.

Qualifications

• Diploma in Beauty Therapy and/or Cert IV in Massage.
• Experience as a spa therapist in a resort or hotel.
• Strong time management and ability to tailor treatments to guests.

Responsibilities

• Deliver spa services efficiently and professionally per spa protocols.
• Welcome guests warmly and address their needs as a trusted contact.
• Know all services, products and prices to upsell and rebook guests.

Skills

Customer service

Retail sales

Time management

Problem solving

Attention to detail

Calm under pressure

Flexibility

Education

Diploma in Beauty Therapy

Cert IV in Massage

Job description

About EVT: QT Gold Coast is part of EVT, one of Australasia's market‑leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

Key Responsibilities:

• Deliver spa services in an efficient, friendly and professional manner according to Spa protocols
• Welcome guests warmly, anticipate their needs and be a trusted contact for anything from bill issues to local knowledge
• Know all services, products and costs so you can upsell and rebook guests and recommend retail items
• Perform Spa Reception duties including reservations, cashiering, phone calls and general enquiries
• Follow safety procedures and report all incidents and maintenance to the Spa Manager or Supervisor
• Keep treatment rooms, change rooms, wet areas, reception and back of house areas clean and tidy, and assist colleagues and other departments as required

What You'll Bring:

• Diploma in Beauty Therapy and/or Cert IV in Massage and/or previous experience as a spa therapist within a resort or hotel environment
• Experience and confidence in delivering facial and body treatments
• Excellent time management skills and the ability to adapt and personalise treatments to guests' concerns
• Excellent attention to detail and a professional standard of presentation
• A good understanding of spa culture and the health and well-being industry
• The ability to remain calm under pressure, with great problem solving skills
• Demonstrated customer service skills and a proven track record in retail sales
• Flexibility to assist in other areas of the hotel if the job requires

How You Work:

• Daymaker ethos: no one's too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One:
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.