Assistant Restaurant Manager - Parlour, QT Sydney

EVT Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dining and hotel stays discount

Movie tickets & cinema perks

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Limited is seeking an Assistant Restaurant Manager to support breakfast, lunch and dinner service across our venues. You will lead a breakfast team, drive service standards, and ensure profitable operations while maintaining safety and guest satisfaction.

You will oversee staffing, coaching, and daily briefings, promoting a culture of excellence and brand integrity. Join a dynamic team with strong career growth potential and comprehensive perks.

Qualifications

• Experience leading breakfast teams in high-volume operations.
• Proven people-focused leadership and guidance to colleagues.
• Strong guest-centric service with empathy and professionalism.
• Experience with compliance, WHS, and liquor licensing.
• Ability to collaborate across departments to drive excellence.

Responsibilities

• Oversee day-to-day breakfast and service operations.
• Lead and motivate the breakfast team with proactive leadership.
• Own daily breakfast operations to meet QT service standards.
• Monitor service standards and minimize non-service conversations.
• Conduct daily briefings covering occupancy, groups, dietary needs, and menu changes.
• Manage rosters, overtime, leave and cross-venue staffing.
• Ensure compliance with liquor licensing, safety, and incident reporting.
• Deliver exceptional guest experiences and resolve complaints quickly.
• Drive revenue through up-selling while controlling expenses.
• Maintain reporting, financial controls, and asset care with Finance.

Skills

Leadership

Guest service

Team management

Communication

Problem solving

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

We are looking for an Assistant Restaurant Manager to support the day to day running of the breakfast, lunch and dinner service.

• Support the Venue Manager in overseeing day‑to‑day operations, ensuring service standards, productivity, profitability and compliance with hotel and venue policies.
• Lead and motivate the breakfast team through positive, proactive leadership, driving staff engagement, retention, training, performance development and effective communication.
• Take full ownership of the daily breakfast operation, ensuring service runs smoothly, efficiently and consistently in line with QT service standards.
• Monitor service standards during breakfast to ensure team members are not standing around, gathering at the coffee station, using phones unnecessarily or engaging in non-service-related conversations.
• Conduct or oversee a clear daily breakfast briefing, including occupancy, VIPs, groups, dietary requirements, special requests, menu changes, service expectations and key focus areas.
• Manage staffing and labour controls, including rosters, overtime, leave, entitlements, handovers and cross‑venue team capability to meet service and financial targets.
• Ensure full compliance with liquor licensing, health and safety, incident reporting, crisis management and risk controls, maintaining accurate records and qualifications.
• Deliver exceptional guest experiences by managing complaints with care and urgency, anticipating issues, maintaining quality control systems and resolving problems proactively.
• Drive revenue through a strong sales culture, implementing and tracking up‑selling and on‑selling strategies while controlling departmental expenses.
• Maintain accurate reporting, financial controls, IT system knowledge and asset care, working with Finance and Senior Management to minimise risk and maximise efficiency.
• Act as a brand ambassador for the venue, hotel and EVT, promoting properties, supporting other departments, and contributing to meetings, projects and events.

What You’ll Bring

• Previous experience managing a breakfast team and service, in a high‑volume operation, with the ability to identify, analyse and resolve operational issues quickly and effectively.
• Proven people‑focused leadership capability, providing guidance, support and direction to colleagues while communicating with care, fairness and professionalism.
• Strong guest‑centric service background, consistently delivering efficient, friendly and professional experiences and managing guest feedback or complaints with confidence and empathy.
• Sound experience in compliance and risk management, including liquor licensing, WHS, incident reporting and maintaining operational standards with integrity.
• Demonstrated ability to work collaboratively with trust and accountability, contributing to a positive, professional culture focused on team development, operational excellence and commercial success.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.