Guest Service Agent - QT Canberra

QT Hotels and Resorts; Canberra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets & cinema discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Job summary

QT Hotels & Resorts in Canberra is seeking a friendly and proactive Guest Service Agent to deliver warm, attentive front desk service. You will assist guests with check-in/check-out, handle requests, and maintain accurate guest accounts while ensuring smooth operations.

Collaborating with Housekeeping, Reservations and Maintenance, you will help exceed guest expectations in a fast-paced hotel environment, upholding WHS standards and contributing to a welcoming Daymaker culture.

Qualifications

• 1+ years experience as a GSA or in a hotel front desk.
• Warm, professional guest service delivery.
• Strong communication and attention to detail.
• Experience with front office operations and guest accounts.
• Ability to collaborate with multiple hotel departments.

Responsibilities

• Deliver exceptional guest service with warm welcomes and prompt responses.
• Manage check-in/check-out, cashiering, and daily transactions per procedures.
• Coordinate with Housekeeping, Reservations and Maintenance to meet guest expectations.
• Maintain accurate reservations, room rates, and local knowledge.
• Uphold policies, WHS standards, and a clean, safe work environment.

Skills

Guest service

Communication skills

Attention to detail

Front office operations

Team collaboration

Reservation systems

Tools

Reservation systems

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities:

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring:

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

How You Work:

Daymaker ethos — no one’s too big for the small things.
Hands-on and non-hierarchical — leads from the front.
Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.