Spa Manager: Growth, Leadership & Guest Experience

Merse Wellness Spa; Brisbane; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Free gym membership at Fitness Cartel

Discounted MERSE Wellness Spa access

Discounts on supplements, apparel andc

Paid birthday leave

Job summary

MERSE Wellness Spa in Holmview, Australia, is seeking an experienced leader to head daily spa operations, boost guest experiences and grow a high-performing team. You will mentor staff, drive sales across memberships and treatments, and strengthen community partnerships while upholding service standards in a fast-growing wellness brand.

You’ll work with the General Manager and MERSE leadership to develop your team and career as the brand expands across Australia.

Qualifications

• Experience leading a spa or wellness team.
• Proven ability to grow memberships and drive revenue.
• Strong service standards and target achievement.

Responsibilities

• Lead the day-to-day operations of the Holmview spa.
• Own the guest journey from enquiry to membership.
• Recruit and develop front-of-house staff.
• Drive sales across memberships, packages, treatments and retail.
• Build community connections through partnerships and events.
• Manage rosters, payroll and compliance.
• Plan and deliver customer engagement and marketing activities.
• Monitor KPIs and spa performance; identify opportunities.

Skills

Spa leadership

Sales leadership

Team management

Guest experience

Operations management

Education

Hospitality management experience

Job description

MERSE Wellness Spa in Holmview, Australia, is seeking an experienced leader to head daily spa operations, boost guest experiences and grow a high-performing team. You will mentor staff, drive sales across memberships and treatments, and strengthen community partnerships while upholding service standards in a fast-growing wellness brand.

You’ll work with the General Manager and MERSE leadership to develop your team and career as the brand expands across Australia.