Merse Wellness Spa | Regional Performance Manager

Merse Wellness Spa; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Free gym membership

Birthday paid day off

Discounts on Merse treatments and mer­

Discounts on Merse merchandise

Job summary

Merse Wellness Spa is seeking a Regional Performance Manager to lead the performance of our spa network across Queensland. Based at our Virginia Support Office, you’ll support Spa Managers to deliver strong commercial results, consistent operations and exceptional guest experiences.

You’ll coach Spa Managers, drive revenue and profitability, monitor performance data, and implement practical plans while upholding health, safety and wellbeing across sites.

Qualifications

• Proven experience in multi-site or regional management.
• Track record improving sales, profitability and performance.
• Strong leadership and coaching for teams.
• Commercial data interpretation and action.
• Health and safety compliance knowledge.
• Clear communication and organisational skills.
• Familiarity with digital tools like Monday.com, SharePoint or CRM systems.

Responsibilities

• Drive revenue and other performance targets across all spas.
• Review key business drivers: bookings, memberships, packages, rebooking, retail, labour productivity.
• Coach and mentor Spa Managers, supporting leadership and development.
• Lead regular one-on-ones, sales meetings and team check-ins.
• Identify performance gaps and implement practical improvement plans.
• Maintain brand, guest service and workplace health and safety standards.
• Oversee site audits, risk checks and incident investigations.
• Collaborate with Marketing on campaigns and activations.
• Monitor guest feedback and resolve concerns promptly.
• Lead projects to improve systems and guest experience.

Skills

Multi-site regional management

Sales & profitability improvement

Leadership coaching

Data interpretation

Workplace health and safety

Communication & organization

Digital tools (Monday.com, SharePoint,

Education

Certificate IV or higher in Beauty, Spa Management, Hospitality or Business

First Aid and CPR certification

Job description

Merse Wellness Spa | Regional Performance Manager

Regional Performance Manager | Merse Wellness Spa

Enjoy a free gym membership, a paid day off on your birthday, and discounts on Merse Wellness Spa treatments and merchandise.

About Merse Wellness Spa

Merse Wellness Spa was founded by the team behind Fitness Cartel Health Clubs with a vision to redefine wellness and help people embrace life to the fullest. Our spas offer a welcoming escape from the pressures of daily life, with experiences designed around rehabilitation, recovery and relaxation.

From saunas and cold plunge pools to massage and compression therapy, our wellness spaces give guests ways to unwind, recharge and support their wellbeing. As Merse continues to grow, we’re building a network of wellness destinations where every guest can feel supported on their individual wellness journey.

The Opportunity

We’re looking for an experienced Regional Performance Manager to lead the performance of our growing spa network.

Based at our Virginia Support Office and reporting to the General Manager, you’ll support Spa Managers and their teams to deliver strong commercial results, consistent operations and an exceptional guest experience across all Merse Wellness locations.

You’ll take a hands-on approach to leading and developing Spa Managers, driving revenue and profitability, and maintaining high standards across the network. You’ll use performance data to identify opportunities, coach teams through challenges and turn business priorities into practical plans.

This role also has an important focus on health, safety and wellbeing. You’ll support consistent compliance, oversee local hazard controls and help ensure incidents are investigated thoroughly, with corrective actions put in place.

What You’ll Be Doing

• Drive revenue, and other performance targets across all spas.
• Review key business drivers, including treatment bookings, memberships, packages, rebooking, retail and labour productivity.
• Coach and mentor Spa Managers, supporting their leadership, accountability and development.
• Lead regular one-on-ones, sales meetings and team check-ins across the network.
• Identify performance gaps and work with managers on practical improvement plans.
• Maintain consistent operational, brand, guest service and workplace health and safety standards.
• Oversee site audits, critical risk checks and investigations into serious incidents.
• Work with Marketing to deliver campaigns, promotions and local community activations.
• Monitor guest feedback and support timely resolution of concerns.
• Lead projects that improve systems, workflows and the guest experience.

What We’re Looking For

• Proven experience in multi-site or regional management within spa, wellness, retail or hospitality.
• A track record of improving sales, profitability and operational performance.
• Strong leadership skills and experience coaching managers and developing teams.
• Commercial confidence, with the ability to interpret performance data and act on it.
• A sound understanding of workplace health and safety, compliance and operational standards.
• Clear communication, strong organisation and a practical approach to problem-solving.
• Confidence using digital tools such as Monday.com, SharePoint or CRM systems.
• Certificate IV or higher in Beauty, Spa Management, Hospitality or Business is preferred.
• Current First Aid and CPR certification.