Spa Manager: Lead Wellness & Revenue Growth

Lancemore Hotel Group; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

YOU Day

Retailer discounts

Beautiful spa environment

Job summary

Lancemore Mansion Hotel in Melbourne is seeking an accomplished Spa Manager to lead L.M. Spa, a wellness sanctuary with premium treatments and facilities.

You will oversee daily operations, maintain service standards, and drive profitability while delivering exceptional guest experiences. Ideal candidates bring a Diploma of Beauty Therapy, strong leadership and coaching skills, and a track record in luxury hospitality.

Qualifications

• Diploma of Beauty Therapy or equivalent qualification.
• Leadership experience in spa, beauty, wellness or luxury hospitality.
• Strong coaching and people-management skills.
• Commercial experience across budgets, payroll, revenue and business performance.
• Exceptional guest service and communication skills.

Responsibilities

• Lead and develop our team of spa and beauty therapists.
• Manage recruitment, rostering, labour and team performance.
• Drive revenue, profitability, treatment utilisation and retail performance.
• Maintain exceptional treatment standards and guest care.
• Deliver ongoing training in treatment protocols and product knowledge.
• Grow the spa through packages and collaboration with the hotel.
• Remain hands-on and perform treatments when required.
• Lead a seven-day operation.

Skills

Leadership

Guest service

Coaching

Communication

Commercial awareness

Education

Diploma of Beauty Therapy

Job description

Lancemore Mansion Hotel in Melbourne is seeking an accomplished Spa Manager to lead L.M. Spa, a wellness sanctuary with premium treatments and facilities.

You will oversee daily operations, maintain service standards, and drive profitability while delivering exceptional guest experiences. Ideal candidates bring a Diploma of Beauty Therapy, strong leadership and coaching skills, and a track record in luxury hospitality.