Spa Manager - L.M. Spa

Lancemore Group; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

YOU Day (paid birthday leave)

Employee discounts

Spa facility access (magnesium pool, H

Professional development opportunities

Beautiful boutique hotel setting

Descripción de la vacante

Lancemore Group is seeking an experienced Spa Manager to lead L.M. Spa, a wellness sanctuary inside the Lancemore Mansion Hotel at Werribee Park. The role focuses on guest experiences, staff development, and commercial performance.

You will own day-to-day operations, drive revenue, supervise spa and beauty therapists, and ensure high standards of treatments and guest care across a seven-day operation. Leadership in luxury hospitality is essential.

Formación

• Leadership experience within spa, beauty, wellness or luxury hospitality environment.
• Strong coaching and people-management skills.
• Commercial experience across budgets, payroll, revenue and business performance.
• Exceptional guest service and communication skills.

Responsabilidades

• Lead, inspire and develop our team of spa and beauty therapists.
• Manage recruitment, rostering, labour and team performance.
• Drive revenue, profitability, treatment utilisation and retail performance.
• Maintain exceptional standards of treatments, presentation and guest care.
• Coach the team in service excellence, rebooking, retail and treatment recommendations.
• Deliver ongoing training in treatment protocols and product knowledge.
• Identify opportunities to grow the spa through packages and collaboration with the wider hotel.
• Remain hands-on and perform treatments when required.
• Lead confidently across a flexible seven-day operation.

Conocimientos

Leadership experience

Coaching & people management

Guest service excellence

Educación

Diploma of Beauty Therapy

Descripción del empleo

Lead with purpose in a place of peace, history, and luxury.

We are seeking an experienced and passionate Spa Manager to lead L.M. Spa, our wellness sanctuary located within the beautiful Lancemore Mansion Hotel at Werribee Park.

This is an exciting opportunity for a hands-on leader who combines a passion for wellness and exceptional guest experiences with strong people leadership and commercial acumen.

The Role

As Spa Manager, you will take ownership of the day-to-day operation and performance of L.M. Spa.

You will:

• Lead, inspire and develop our team of spa and beauty therapists
• Manage recruitment, rostering, labour and team performance
• Drive revenue, profitability, treatment utilisation and retail performance
• Maintain exceptional standards of treatments, presentation and guest care
• Coach the team in service excellence, rebooking, retail and treatment recommendations
• Deliver ongoing training in treatment protocols and product knowledge
• Identify opportunities to grow the spa through packages and collaboration with the wider hotel
• Remain hands‑on and perform treatments when required
• Lead confidently across a flexible seven-day operation

About You

You will ideally bring:

• A Diploma of Beauty Therapy or relevant professional qualification
• Leadership experience within a spa, beauty, wellness or luxury hospitality environment
• Strong coaching and people‑management skills
• Commercial experience across budgets, payroll, revenue and business performance
• Exceptional guest service and communication skills
• A calm, organized and solutions‑focused leadership style
• A genuine passion for wellness and delivering outstanding experiences
• An ownership mindset and desire to grow both your team and the business

Why Join Lancemore?

• YOU Day, a paid day off for your birthday
• Supportive and professional team culture
• Exclusive Lancemore employee benefits and retailer discounts
• Work within a beautiful spa environment featuring a magnesium mineral pool and Hammam facilities
• Opportunity to shape and grow the future of L.M. Spa
• Career opportunities within a growing Australian boutique hotel group

If you are ready to take the next step in your spa leadership career and bring together wellness, exceptional hospitality and commercial performance, we'd love to hear from you.

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth