Spa Manager: Lead Wellness & Guest Experience

QT Hotels and Resorts; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

50% off dining and stays across EVT/QT

$2 movie tickets + discounts on cinema

Seasonal perks at Thredbo

Rapid career growth across hotel/ent/2

Paid parental leave

Job summary

QT Sydney is seeking a Spa Manager to lead and develop a team of Spa Therapists, delivering warm and professional treatments in a sanctuary-like environment. You will drive guest satisfaction with a strong commercial focus, shaping the spa experience to align with health and wellness trends.

You will manage day-to-day operations, mentor staff, and implement strategic plans to grow product and service sales while maintaining tranquil surroundings for guests.

Qualifications

• Diploma in beauty therapy or spa management.
• Experience in beauty and wellness with operational/managerial responsibilities.
• Strong communication with internal/external stakeholders.
• Excellent attention to detail and day planning.
• Current First Aid Certificate (advantage).
• Proven track record delivering high guest experience.

Responsibilities

• Develop and refine the guest journey through the spa and ensure standards are defined and trained.
• Recruit and develop Spa Therapists to deliver a high-class wellness experience.
• Create and deliver a strategic plan to meet a stretch budget across product and treatments.
• Implement yield management plans aligned with peaks and troughs.
• Maintain spa ambience as a tranquil haven for guests.
• Monitor competitors and health/wellness trends to keep treatments on trend.

Skills

Diploma in beauty therapy

Spa management experience

Communication skills

Attention to detail

First Aid Certificate

Guest experience delivery

Education

Beauty therapy diploma / Spa management

Job description

QT Sydney is seeking a Spa Manager to lead and develop a team of Spa Therapists, delivering warm and professional treatments in a sanctuary-like environment. You will drive guest satisfaction with a strong commercial focus, shaping the spa experience to align with health and wellness trends.

You will manage day-to-day operations, mentor staff, and implement strategic plans to grow product and service sales while maintaining tranquil surroundings for guests.