Spa Manager - Holmview

Merse Wellness Spa; Brisbane; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Free gym membership at Fitness Cartel

Discounted MERSE Wellness Spa access

Discounts on supplements, apparel andc

Paid birthday leave

Job summary

MERSE Wellness Spa in Holmview, Australia, is seeking an experienced leader to head daily spa operations, boost guest experiences and grow a high-performing team. You will mentor staff, drive sales across memberships and treatments, and strengthen community partnerships while upholding service standards in a fast-growing wellness brand.

You’ll work with the General Manager and MERSE leadership to develop your team and career as the brand expands across Australia.

Qualifications

• Experience leading a spa or wellness team.
• Proven ability to grow memberships and drive revenue.
• Strong service standards and target achievement.

Responsibilities

• Lead the day-to-day operations of the Holmview spa.
• Own the guest journey from enquiry to membership.
• Recruit and develop front-of-house staff.
• Drive sales across memberships, packages, treatments and retail.
• Build community connections through partnerships and events.
• Manage rosters, payroll and compliance.
• Plan and deliver customer engagement and marketing activities.
• Monitor KPIs and spa performance; identify opportunities.

Skills

Spa leadership

Sales leadership

Team management

Guest experience

Operations management

Education

Hospitality management experience

Job description

Lead the Team at MERSE Wellness Spa, Holmview

This is an opportunity to lead the team at our MERSE Wellness Spa in Holmview and create exceptional experiences for every guest. You’ll oversee daily spa operations, build a supportive, high-performing team and help grow one of Australia’s fastest-growing wellness brands.

You’ll have ongoing support, including weekly coaching and mentoring from your General Manager and regular connection with the wider MERSE leadership team. We’re committed to developing our people, with the training, tools and guidance to help you succeed and grow your career as MERSE expands.

What’s in It for You?

• Career Growth: Build your leadership career with a growing national wellness brand

• Weekly Coaching: Regular mentoring to strengthen your leadership and sales skills

• Team Connection: Stay connected with the wider MERSE management team

• Culture: Work in a high-performance, fun and supportive environment where wellness is at the heart of what we do

• Workplace: Lead a state-of-the-art spa designed to feel like a retreat

• Perks:

  • FREE gym membership at all Fitness Cartel locations

  • Discounted access to MERSE Wellness Spas

  • Discounts on supplements, apparel and café products

  • Paid birthday leave

What You’ll Do

• Lead the day-to-day operations of the Holmview spa and maintain a safe, clean and welcoming environment

• Own the guest journey, from first enquiry through to repeat visits and membership

• Recruit, lead and develop a team of front-of-house staff

• Drive sales across memberships, packages, treatments and retail

• Build local community connections through partnerships, events and outreach

• Manage rosters, payroll and compliance requirements

• Plan and deliver customer engagement and marketing activities

• Monitor KPIs and spa performance, identify opportunities and celebrate team successes

Who You Are

• An experienced manager ready to lead a spa team and take ownership of performance

• A fitness or wellness sales leader who knows how to grow memberships and motivate a team

• A beauty, spa or hospitality leader with strong service standards and a record of achieving targets

• A confident people leader who can coach, develop and hold a team accountable

• Organised and commercially minded, with the ability to manage daily operations while creating a memorable guest experience

Why MERSE?

Join a growing wellness brand with a clear vision to grow and expand by 2030. You’ll have the support, development and career opportunities to grow alongside the business and help create a culture of performance, care and growth at our Holmview spa.