Solutions Engineer - Security & Observability (ANZ)

115 Cisco Systems Australia Pty Limited; North Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Cisco is seeking a Solutions Engineer to support ANZ customer engagements, delivering technical demonstrations, workshops, and proof-of-concept engagements across Splunk's portfolio. You will collaborate with Sales, Solutions Engineering, and Partners to understand customer needs and showcase practical outcomes.

Ideal candidates have strong communication, problem-solving, and the ability to explain complex concepts to both technical and non-technical audiences.

Qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Presales, Technical Consulting, Professional Services, Customer Success, Technical Support or Engineering.
• Experience working with customers to understand requirements, solve technical challenges and deliver positive outcomes.
• Strong communication and presentation skills.
• Ability to explain technical concepts to both technical and business audiences.
• Strong problem-solving, analytical and troubleshooting skills.

Responsibilities

• Partner with Sales and Solutions Engineering teams to support customer engagements across ANZ.
• Participate in customer discovery conversations to understand business goals, technical challenges and desired outcomes.
• Deliver engaging demonstrations aligned to customer requirements and use cases.
• Support workshops, proof-of-concept activities and technical validation engagements.
• Build dashboards, searches and use cases that showcase practical customer outcomes.
• Help customers understand the value of Splunk across Security, Observability and IT Operations.
• Collaborate with account teams, partners and internal stakeholders to drive successful outcomes.
• Identify customer challenges and recommend practical next steps.
• Balance multiple priorities while maintaining clear communication and strong stakeholder engagement.

Skills

Customer facing

Solutions Engineering

Presales

Technical Consulting

Professional Services

Customer Success

Technical Support

Engineering

Communication

Tools

SQL

APIs

Cloud technologies

Job description

Cisco is seeking a Solutions Engineer to support ANZ customer engagements, delivering technical demonstrations, workshops, and proof-of-concept engagements across Splunk's portfolio. You will collaborate with Sales, Solutions Engineering, and Partners to understand customer needs and showcase practical outcomes.

Ideal candidates have strong communication, problem-solving, and the ability to explain complex concepts to both technical and non-technical audiences.