Solutions Engineer – ANZ (Observability & Security)

Cisco Systems, Inc; Melbourne; Vor Ort; AUD 110.000 - 170.000; Vollzeit

Zusammenfassung

Cisco Systems, Inc (Splunk) invites applications for a Solutions Engineer to support customer engagements across Australia and New Zealand. You will partner with Sales and Solutions Engineering to deliver technical engagements and build practical use cases that demonstrate value across Security, Observability and IT Operations.

In this role you will develop your customer-facing technical career, grow expertise in Splunk technologies, and collaborate with partners and internal teams to achieve

Qualifikationen

• Experience in a customer-facing technical role such as Solutions Engineering, Presales, Technical Consulting, Professional Services, Customer Success, Technical Support or Engineering.
• Experience working with customers to understand requirements, solve technical challenges and deliver positive outcomes.
• Strong communication and presentation skills.
• The ability to explain technical concepts to both technical and business audiences.
• Strong problem-solving, analytical and troubleshooting skills.
• The ability to manage competing priorities in a collaborative and fast-paced environment.
• Experience in one or more of the following areas: Security or Security Operations; Observability, Monitoring or IT Operations; Cloud, Infrastructure or Platform Technologies; Data Analytics, Logging or Operational Intelligence; Enterprise Software Solutions.

Aufgaben

• Partner with Sales and Solutions Engineering teams to support customer engagements across ANZ.
• Participate in customer discovery conversations to understand business goals, technical challenges and desired outcomes.
• Deliver engaging demonstrations aligned to customer requirements and use cases.
• Support workshops, proof-of-concept activities and technical validation engagements.
• Build dashboards, searches and use cases that showcase practical customer outcomes.
• Help customers understand the value of Splunk across Security, Observability and IT Operations.
• Collaborate with account teams, partners and internal stakeholders to drive successful outcomes.
• Identify customer challenges and recommend practical next steps.
• Balance multiple priorities while maintaining clear communication and strong stakeholder engagement.

Kenntnisse

Customer-facing role

Communication skills

Explain technical concepts

Problem-solving

Prioritization

Security Operations

Observability / IT Operations

Cloud / Infrastructure

Data analytics

Enterprise software

Jobbeschreibung

Cisco Systems, Inc (Splunk) invites applications for a Solutions Engineer to support customer engagements across Australia and New Zealand. You will partner with Sales and Solutions Engineering to deliver technical engagements and build practical use cases that demonstrate value across Security, Observability and IT Operations.

In this role you will develop your customer-facing technical career, grow expertise in Splunk technologies, and collaborate with partners and internal teams to achieve