Showroom & Internal Sales Pro

Essilorluxottica; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Team celebrations and company events

Ongoing training and development

Strong management support

Career growth opportunities within a增长

Job summary

Europe Imports in Kings Park, NSW, is seeking an Internal Sales & Customer Service Administrator to join our team. You will provide internal sales, administrative and customer service support across the business while working closely with the sales team and Office Manager.

You will be the first point of contact for customers, handling enquiries, showroom appointments, quotations and general sales support. This role suits someone who enjoys customer interaction and works well in a fast-paced team

Qualifications

• Previous experience in administration, customer service or sales support.
• Strong written and verbal communication skills.
• Excellent organization and time management skills.
• Strong attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Experience using CRM systems (desirable but not essential).
• A proactive attitude and willingness to learn.

Responsibilities

• Deliver high-quality customer service to both new and existing clients, ensuring a positive customer experience.
• Prepare quotations and provide prompt support for customer enquiries.
• Respond efficiently to phone, email, and CRM enquiries while maintaining strong communication standards.
• Coordinate customer showroom appointments and assist clients with showroom selections and product choices.
• Assist customers with project identification and provide guidance on suitable products and solutions based on project requirements.
• Support clients with product design assistance, helping them select styles, materials, finishes, and design options that align with their needs.
• Support the sales team with daily administrative and operational tasks.
• Conduct stock availability checks and maintain accurate customer records and databases.
• Follow up customer enquiries and foster ongoing client relationships.
• Manage and respond to website and social media-generated enquiries.
• Maintain a professional, organized, and welcoming office and showroom environment.

Skills

Administration

Customer service

Sales support

CRM experience

Communication skills

Time management

Attention to detail

Multitasking

Proactive attitude

Tools

CRM software

Job description

Europe Imports in Kings Park, NSW, is seeking an Internal Sales & Customer Service Administrator to join our team. You will provide internal sales, administrative and customer service support across the business while working closely with the sales team and Office Manager.

You will be the first point of contact for customers, handling enquiries, showroom appointments, quotations and general sales support. This role suits someone who enjoys customer interaction and works well in a fast-paced team